Home Hardware - Overall Rating based on 18 reviews
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New countertops
My trip to the hardware store was actually pretty good this time. The salesperson there was super helpful and helped me find the perfect countertops for my house. I ended up going with Dekton, which I hadn't heard of before, but the salesperson knew all about it and showed me all the different options. I found one that I absolutely loved and got the measurements done right away. They gave me a quote quickly and scheduled the installation. The installation went really well, and the guy they recommended was awesome - he even took care of some plumbing stuff, like installing my garburator. Nardene kept checking in to make sure everything was going smoothly, which was great. I'm really happy with how everything turned out - my new countertops look fantastic.
Lightbulb purchase
On Sunday, I went to Home Hardware on Wellington St. because I needed a specific lightbulb. I looked for it for about 10 minutes, but couldn't find it. I asked three employees in the paint section for help, but they just sent me to customer services. The people at customer services weren't very helpful - they just laughed and told me to look on the shelves again. Even though I saw two employees not doing anything, nobody offered to help me. I was really disappointed with the lack of customer service and professionalism at this store. It's hard to support local businesses when they treat customers like that.
Tried to use a gift card
Oh man, I went to Home Hardware today to use a gift card but they told me their system was too new to handle it. Can you believe that? Last time I tried to use a Visa gift card there, they couldn't figure it out either. It's so annoying, I don't think I'll be going back to the store in Smiths Falls or any Home Hardware for that matter.
Paint for my bedroom.
I went to the store to pick up some paint for my bedroom, and I was lucky that there were helpful salespeople there who actually assisted me in finding the right products. However, the store was on the smaller side and didn't have a wide variety to choose from.
When I tried to order online, the website was acting glitchy and I couldn't even see the prices or change my preferred store location. I added 5 items to my cart, but when I went to check out, 3 of them were unavailable for online purchase. I had to split my order into two and ended up having to pay for shipping twice, which was frustrating. Customer service wasn't much help either and didn't resolve the extra charges for me.Flyer availability
As a customer at the store, I always find the flyers kinda useless because what they show on sale is usually not even there when you go to buy it. It's so annoying to see all those deals in the flyers and then get to the store and they don't have any of the stuff. It makes you feel let down and like you can't really trust that store anymore.
Special order bathtub
I recently ordered a specific bathtub at Home Hardware and it was a huge letdown. I waited five days only to receive the wrong product - a corner tub instead of the maax afr nomad rh drain ALCOVE bathtub I wanted. This mix-up not only wasted my time, but also messed up my contractor's plans, causing delays and inconvenience.
Home renovation supplies
When I was at Home Hardware, the staff really blew me away with their knowledge and expertise. I gotta say, especially the younger employees knew their stuff and gave me all the details I needed on the products I was checking out. Like, I asked about a specific type of wood and they didn't even hesitate, just gave me all the specifics. But hey, there was a little blip when one of the older staff members couldn't find something I needed even though it was right in front of him. No big deal though, another older employee was super helpful when I needed a plumbing part and offered me a bunch of options to choose from. That kind of service is what makes me keep coming back to that store. Now, when it comes to the Kingsville location, I've heard some negative stuff from others. People are saying that the service quality went down since the ownership changed hands. Apparently, this dude named Fred, who used to be a star for his customer service, is no longer there. Because of that, I've been steering clear of the Kingsville store. I just really appreciate having staff who know their stuff and can help me out efficiently, you know?
Unusual plumbing fitting
Today, I went to the hardware store to find this really strange plumbing part, and I honestly didn't think they would have it. But Wayne, the guy working there, came to the rescue and found it really quickly in the plumbing section. The store was full of so much stuff, and I was really happy that they had what I needed!
Toilet and lumber
Port Hope Home Hardware is just not cutting it for me. I bought a toilet from there and had to wait forever for someone to help me load it onto a cart. When I finally sorted that out, I bought some lumber, and the yard worker gave me the wrong stuff! When I called to fix the mistake, they told me I had to go back to the store to chat with the yard worker because the lumber I got wasn't even in their system! What a mess! Plus, the prices are so high, it's like they're trying to make a fortune off of us! Ever since the Gilmer's sold the place, everything's been going downhill. The employees look so grumpy, and it seems like the owner doesn't even care about the store anymore. I'm done with Port Hope Home Hardware - I'll go to Home Depot in Cobourg instead!
Pump purchase
I just picked up a big pump from a home hardware store, but my nearest one didn't have it, so I had to go to another town to get it. It was kind of a pain, but the service I got was amazing. Shannon, who works at the store, really went out of her way to help me out. She made sure the pump got shipped to me and even called to check if it arrived okay. Her commitment to making customers happy really blew me away. I appreciate all she did to make sure everything went smoothly with my purchase.
Plumbing pipe
I went to the store in Renfrew, Ontario, Canada and couldn't believe the prices. Seriously, $16 for a 3-foot piece of leftover pipe is crazy. And on top of that, they tried to charge me for someone else's cut! It was so insulting! I felt like they were trying to rip me off. I won't be going back to that store after that.
Kitchen cabinet knobs
I just bought some kitchen cabinet knobs from this store. They didn't have the exact style I wanted in stock, but the staff was super helpful and said they could order them for me. The customer service was awesome, and they kept me in the loop about my order. I ended up getting exactly what I needed pretty quickly.
Online order for delivery to store
I recently ordered a few items online from Home Hardware for a little project at home. Everything seemed easy, so I chose to have the items delivered to the store for pick-up. But then the next day, I got an email saying they cancelled my order, even though I didn't cancel it. I contacted customer service right away to explain, but instead of apologizing or understanding, they said I cancelled it myself. It was disappointing how they didn't take responsibility or admit to their mistake. Any good company would acknowledge their error and offer a solution, but Home Hardware didn't. On top of that, they blacklisted my email, so I couldn't talk to their customer service anymore.
Faulty lawnmower
I bought a lawnmower from this store not too long ago, and after using it for just a week, it started leaking gas from the carburetor. Definitely not the quality I was hoping for! I tried to return it for a repair like their policy said, but they wouldn't give me a new one, which was quite disappointing. Finally got it back after a week of waiting, but the whole thing has made me hesitant to shop there again. Just a little heads up for anyone thinking of buying from them.
Faucet purchase
I bought a faucet online from this hardware store not too long ago and ran into some delivery issues. The delivery company said they dropped off the package and that someone at my place signed for it, but nobody did. When I tried to sort it out with Home Hardware, they didn't want to fix their mistake and said they're not responsible for stolen goods, even though it wasn't even delivered in the first place. I was pretty let down and worried by their lack of owning up to the problem and not taking care of it properly and quickly.
Recent online purchase
I recently bought something online from Home Hardware and I wasn't too happy with how things turned out. I placed my order, but then I got a message saying it was cancelled with no reason why. I was pretty frustrated because I had picked out exactly what I wanted and was excited to get it soon. I tried contacting customer service to ask about the cancellation, but I didn't get a straight answer. I was disappointed by how unclear and not upfront they were. It was annoying to have to go through the whole shopping process again.
Plumbing fixtures purchase
The folks at this hardware store really impressed me, especially Todd over in the plumbing fixtures section. As someone who's been around the block, I thought I knew a thing or two about plumbing, but Todd's expertise really wowed me. He was super helpful and knew exactly what I needed for my project. The whole team at this store has always been nice and ready to help with any questions I have. I like coming here more than those huge stores because I can find what I need without trekking all over the place. I definitely suggest giving this store a visit for all your hardware needs.
Paint Primer Cans
I bought three cans of paint primer from this store and I was really let down by their return policy. I tried a bit out and saw it wouldn't work, but when I wanted to return them, they said no. Because of this bad customer service, I'm going to shop somewhere else, like Home Depot or Amazon. It's too bad they couldn't do a simple return, now they lost a customer who usually spends money on fixing up my home.
Review with most votes
Recent online purchase
I recently bought something online from Home Hardware and I wasn't too happy with how things turned out. I placed my order, but then I got a message saying it was cancelled... Read onBy: nelda