Hairstory Reviews

: 22
50% Would buy here again

Most relevant positive review

  2024-05-28
Original New wash
I've been using the Original New wash for about a year now and I have to say, I'm reall...Read on
Nelda Kling

Most relevant negative review

  2024-04-19
Paid for product, never receiv
I can't believe how rude this company is. They took my money without even telling me first, ...Read on
Cydney

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    Curly hair care routine

    My hair stylist recommended a new hair product for me to try, even though I was unsure due to the high price and flashy ads. But let me tell you, it has seriously changed the game for my hair! I have curly, dry hair, and with just three products my hair has never looked and felt this good. New Wash Rich and Hair Balm have really made a difference in how my hair looks and feels. I only need to use New Wash once a week, plus a little oil from another brand. New Wash has helped soothe my irritated scalp and improved the overall health of my hair. After a month of using these products, my scalp is less itchy and those problem spots have gotten so much better. My hair could use a bit more moisture in some areas, but Hair Balm has been great at controlling frizz without making my hair oily. It can clump a bit, but with careful application, I can prevent any dandruff-like look. Overall, this hair routine is the simplest and most effective one I've ever tried.


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    Shampoo/Conditioner combo

    So I tried out this new shampoo and conditioner combo and let me tell you, it's amazing! My hair feels so good now, and not a single tangle in sight after it dries naturally. It's like I've been transported to the future with these sleek locks, kind of like in The Hunger Games. Switching from my old shampoo was a breeze, and I've even noticed I can go longer between washes now, giving me more time to relax in the shower. I recently got highlights and needed something that would keep the color looking fresh, and Hairstory really came through. Every time I wash my hair, it feels soft and healthy, and the scalp scrubbing feature is a nice bonus. Although, I have to say, the dry shampoo powder smells a bit too much like baby powder for my taste, and the wax product didn't really impress me, especially when I was on the go. Maybe I just need to figure out how to use it properly.


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    Original New wash

    I've been using the Original New wash for about a year now and I have to say, I'm really impressed. At first, I wasn't sure about the lack of lather, but I got used to it over time. I found that by adding a bit of water to my scalp while massaging, I could get silky, smooth, and tangle-free hair in just one wash. Now I don't have to bother with washing my hair twice. The delivery has been great, since I'm on a subscription plan. Considering that I now wash my hair less often and don't need conditioner anymore, I think the price is fair. As a real customer in my mid-60s with thick hair, I can confidently say that I'm happy and satisfied. Even my hairdresser is impressed with the results!


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    New Wash hair product

    I recently tried this hair product from a company, and I gotta say, it's really amazing! The quality is top-notch, even though it's a bit pricier. The New Wash went above and beyond what I expected, and my hair feels so good and lively after using it. Only hiccup was a lost shipment, but the customer service team was so professional and quick to sort it out. They sent me a new order right away at no extra cost and let me keep the first one when it finally showed up. As a nice touch, they also gave me 10% off my next purchase. I'm really impressed by how much they care about making customers happy - great company!


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    Haircare products

    As a client at the salon, I had a really good time with the haircare products I bought. The staff knew their stuff and were super nice, they helped me pick the perfect products for my hair. But I gotta say, I was a bit bummed about the return policy being kinda unclear, it caused some confusion when I tried to return something. Despite that, I had a great time shopping at the salon and would totally suggest their products to others.


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    Product left my hair oily and limp

    I put in a lot of effort to make this product work, but after 2 months, my hair looks terrible compared to when I just used water to wash it. I don't mind spending a lot if it works, but now my hair is greasy and flat right after I wash it. I won't be purchasing this again.


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    Stylist-recommended hair care

    My hairdresser suggested this hair product to me, so I thought I'd give it a shot. I did some digging, and then I went ahead and purchased it. I made sure to follow the instructions to a tee. My hair isn't too oily or dry, just regular. The steps were pretty straightforward - I just had to rinse and brush a few times. Gotta admit, my hair feels amazing now and it stays clean for much longer. I checked out the prices of other fancy shampoos and conditioners, and turns out this product is way more budget-friendly.


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    Rich, game changer for dry hair

    Rich has totally stepped up my hair and scalp routine! Especially in the winter when my skin gets all dry and yucky, Rich comes to the rescue. It really helps my color-treated hair stay vibrant for much longer than regular drugstore shampoo. I mean, who wouldn't want to go longer between washes, right? I still use regular shampoo occasionally since my scalp is super sensitive, but Rich is my go-to for every other wash. And let me tell you, my hair has never felt so soft! It's like having magic in a bottle.


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    Long-term New Wash user

    I've been using the regular New Wash for my long, hennaed hair with medium texture for over a year now, and let me tell you, it has made a huge difference. My hair used to be a tangled disaster that not even the best conditioners could solve. Now, the only problem is that I sometimes forget to "new wash" my hair every few days to maintain its fantastic look. The silicone scalp massage brush they provide is incredible and really helps with the washing routine.


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    Rich New Wash

    I went to the salon the other day and had such a good time with two stylists who both said my hair felt super soft and silky after using the Rich New Wash for around four months. It's crazy how it got rid of my frizz and made my hair feel way healthier. I'm really happy with how it turned out and I'm definitely gonna keep using this product.


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    Natural shampoo for bleached, course, and curly hair

    The Hairstory New Wash is amazing for anyone with bleached, thick, curly hair who wants a gentle and scalp-friendly shampoo that doesn't lather. But, it does cost a pretty penny at $147.00 for a 20 oz bottle, plus $10.00 for shipping. The packaging isn't the best for use in the shower, and keep in mind, it's a one-time purchase.


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    Untamed hair products

    I can't believe how much I wasted on those hair products! The shampoo was terrible - my hair ended up looking dull and greasy, never been in worse shape. And the aftercare stuff was disappointing too, felt like an expensive version of something you'd find at a regular drugstore.


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    Paid for product, never received

    I can't believe how rude this company is. They took my money without even telling me first, and now they're blaming me for the package not arriving. And to top it off, they won't even send me another one. Is that even allowed? It's definitely a scam, no doubt.


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    Subscription issue, unwanted products

    It's not cool to hear about the trouble you had with your subscription. Getting shut out of your account and still getting charged even after you cancelled is just not right. And having three whole bottles of a product that doesn't do squat for your hair? That's just plain annoying. And to top it off, you have to pay to send them back? That's just adding insult to injury. Businesses need to focus on treating customers right and being honest, and it seems like they really dropped the ball here. I get why you wouldn't want to give them another chance with a subscription. Hope things get sorted out for you soon.


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    Rich New Wash

    I recently bought and tried the Rich New Wash at Hairstory and honestly, I was so disappointed with how it turned out. I used two packets over a couple of months and my fine colored hair ended up getting more brittle and the ends looked all broken. On top of that, my scalp got all flaky and itchy, which was just the worst. I had read some good reviews, even one from someone I trust like India Knight, but the product just didn't work for me. When I checked the ingredients, I got worried about all the alcohol stuff in there that can mess up hair. Basically, this purchase was a waste of money and now my hair looks terrible.


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    Hair products purchase

    The customer service at Hair Story was just awful. I had to wait way too long to hear back from them when I had questions. I had to send a bunch of emails just to get help with returning a product. They didn't even say sorry and wouldn't give me anything for all the time I wasted. My order took forever to get to me, way later than they said it would. My whole experience with Hair Story was super frustrating and let me down big time.


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    Haircare product

    I just bought some hair stuff from this shop, and I gotta say, I was really let down by the way they treated me. They said my order would be here in 2-5 days, but then they said it would take a whole month. When I tried to cancel, they just stopped talking to me. That's not cool at all and it's made me not want to shop there again. I'd tell other folks to find somewhere else for their hair stuff.


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    Overpriced hair products

    I was really excited to try out this shampoo and styling stuff because I heard so many good things about them on social media. But my experience was not great at all. My hair has never looked so bad since I started using these products. Even my hairdresser noticed that my hair was not as good as usual. I kept using them for 2 months thinking things would get better, but they just kept getting worse. I spent over £80 on these products and it was a total waste of money. I was really let down by how things turned out.


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    Transitioning to sulfate and silicone free hair care products

    I decided to switch things up with my hair care routine by ditching the regular shampoo and trying out sulfate and silicone-free products. After some digging, I found a product with great reviews and decided to give it a shot. Now, three weeks later, I'm really regretting it. My hair is super dry, looks like straw, and is breaking off like crazy. Instead of making my hair healthier, this product actually caused a lot of damage that I now have to fix with extra products. It might work for some people, but it was a big fail for me.


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