FarmRio

FarmRio reviews

28 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
75%
Would buy here again
Ordering
8.6
Service
8.4
Pricing
7.8
Delivery
8.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Excellent customer service experience

9.5

"I had such a great experience dealing with Larissa from customer service recently! I goofed up my order, but she was quick to help me fix it with s..."

Critical

Romper, missing button

5.0

"I bought a romper from this company not too long ago and honestly, I was really let down by the quality of it. When it arrived, I saw that there wa..."

Most Voted

Recent order experience in Europe

3.5

"I recently ordered from a company in Europe, and let me tell you, it was a disaster. I never got my order and when I tried to reach out to customer..."

Reviews (28)

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Excellent customer service experience

S

26 reviews

9.5
Overall Rating
Would buy here again
Yes

I had such a great experience dealing with Larissa from customer service recently! I goofed up my order, but she was quick to help me fix it with such professionalism. Her communication skills were amazing, and she totally sorted out my problem right away. I really appreciate her help, she totally made my day!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Easy, breezy clothes

S

22 reviews

8.5
Overall Rating
Would buy here again
Yes

FarmRio is such a great company to order from if you're into comfy, cute clothes. The prices are reasonable, the quality is top-notch, and the styles are so easy to wear. I had to return something recently because it didn't fit quite right, and the customer service was super nice and accommodating. Overall, my shopping experience with them was awesome, and I would totally suggest checking them out to others.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Romper, missing button

R

8 reviews

5.0
Overall Rating
Would buy here again
No

I bought a romper from this company not too long ago and honestly, I was really let down by the quality of it. When it arrived, I saw that there was a button missing and that just didn't sit right with me. I tried to reach out to their customer service a few times, but it seemed like my concerns fell on deaf ears and I never got a straight answer. The cost of their stuff is way too much for what you get and their customer service? Don't even get me started. I definitely won't be buying from them in the future.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
6.0

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Dress

O

7 reviews

9.5
Overall Rating
Would buy here again
Yes

I bought a dress from this company not long ago, and I gotta say, their customer service team was top-notch. I needed to get the price adjusted, so I shot them an email and Erica got back to me right away with some really helpful info. She helped me out quick and made sure everything was sorted out. The dress is super nice too, and I'm really happy with how good the quality is. It's clear that this company really cares about its customers and goes above and beyond with their customer service.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Dresses

K

17 reviews

9.5
Overall Rating
Would buy here again
Yes

I had such an amazing experience with Larissa's customer service. She got back to me quickly whenever I had a question and took care of everything I needed, like changing sizes and adjusting prices for my order. The dresses from this brand are always so special and gorgeous, making me really happy with my purchase. I would totally suggest this brand to anyone else.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Oversized dresses

J

5 reviews

9.0
Overall Rating
Would buy here again
Yes

I really liked the cool and colorful clothes at that store, but the two dresses I got ended up being too big for me. I had to send them back and somehow they got lost in the mail. Luckily, working with Leticia Lopes to find my return was super easy. She was so nice, friendly, and quick to respond. Fantastic customer service!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Quick and easy price adjustment

N

2 reviews

10.0
Overall Rating
Would buy here again
Yes

Eh, the customer service at this place is really great, eh! I needed a price adjustment and they got it all sorted out for me in just 4 days. The team was super friendly, quick, and made everything easy-peasy for me. I was totally impressed with how smoothly everything went and felt like they really listened to my concerns. I'll be sure to come back for more shopping knowing that their customer service is top-notch, eh!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Birthday items didn't fit

W

9 reviews

9.5
Overall Rating
Would buy here again
Yes

Hey there! So, for my birthday, I got a couple of things, but I was away for work and couldn't try them on until after the return date. Turns out they didn't fit, and I was worried about not being able to return them since I missed the deadline. I contacted customer service, and they were super helpful by giving me a one-time extension for the return. Really appreciated their understanding and great service, especially during these tough economic times.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Excellent customer service

V

7 reviews

10.0
Overall Rating
Would buy here again
Yes

I just had a little issue with my order, but the customer service team at this store was awesome at fixing it right away. I forgot to use my promo code, but they were quick to help and sort it out. Their quick response and commitment to solving customer problems really impressed me. It's rare to find such top-notch customer service, and I'm really amazed by how professional this company is. I'll definitely keep supporting them as a loyal customer because of their amazing service.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Awesome customer service!

N

1 reviews

9.5
Overall Rating
Would buy here again
Yes

The customer service at this place is amazing! I had a little issue with my order, but they fixed it really quickly and now I'm a happy customer. It was really great how they were so helpful and friendly. I really appreciate it when a company treats me well, it makes me want to come back for more awesome stuff.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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My recent dress purchase

K

16 reviews

9.5
Overall Rating
Would buy here again
Yes

The attention to detail and care put into packaging my order was so impressive, eh? I could tell right away that my purchase was handled with care and affection, which really made me excited to order more items in the future. The quality and intricate details of the dress were just top-notch, and I always get tons of compliments whenever I wear it. Keep up the great work in creating such stunning clothing pieces and promoting environmental sustainability, eh!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Dress and top

D

5 reviews

9.5
Overall Rating
Would buy here again
Yes

Farm Rio is amazing! Their clothes are really nice and the customer service is top-notch. They always respond quickly to your questions and go out of their way to assist you. Leticia is really friendly and knowledgeable, she's like a fashion expert! While the clothes may be a bit expensive, they are definitely worth it because they are so adorable. Plus, the delivery was fast. I absolutely adore this store!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Price adjustment on my purchases

R

3 reviews

10.0
Overall Rating
Would buy here again
Yes

Amanda was awesome and super helpful when I needed to adjust the prices on my stuff. She made everything so easy and smooth. Her service was top-notch, really thankful for her help!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Customer service, fast, responsive

K

5 reviews

9.5
Overall Rating
Would buy here again
Yes

I gotta tell ya, I had such a great experience dealing with their customer service rep, Erica. She was super quick and on the ball when I had a question, giving me all the info I needed right away. Her professionalism and willingness to help really made my whole interaction with the company so positive. I can't thank her enough for the amazing customer service she gave me. It was honestly one of the best customer service experiences I've had in a while.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Problem with delivery

I

1 reviews

9.5
Overall Rating
Would buy here again
Yes

My order was taking forever to arrive, so I contacted the store for help. They were really quick at fixing the issue and I got my stuff in no time! UPS was useless, but Farm Rio came through for me. I'm thrilled that I can continue shopping here, they have the most awesome clothes!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Skirt purchase

B

29 reviews

6.0
Overall Rating
Would buy here again
No

So, I bought a skirt from this company and gotta admit, I really like how it looks. But you know what? The whole ordering and delivery thing has been a bit of a bummer. I picked this company because they promised a delivery window of 3-5 days, but when I check on my order, it's saying it won't be here for like 12 business days/16 days total. That's not cool, kinda feels like they didn't keep their word. Now I'm not sure if I'd order from them again down the road.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
4.0

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International order delivery issue

B

29 reviews

3.5
Overall Rating
Would buy here again
No

I bought something online from overseas to send to Brazil, and it turned out to be a scam that affected my bank account. After I made the order, someone at the company used my card information to buy stuff without permission and tried to get into my social media accounts. I tried to reach out to the store to tell them what happened, but they didn't get back to me or fix the problem. It's been really upsetting and I'm disappointed by the whole situation.

Detailed Ratings

Order
6.0
Service
2.0
Price
4.0
Delivery
2.0

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Amazing stylish dress

S

16 reviews

10.0
Overall Rating
Would buy here again
Yes

The dress I bought from this store is amazing! The style and colors really capture the fun and lively Brazilian culture that I love. I'm so impressed by how unique and high-quality the clothes are here. The service was great too, with the staff being so helpful, kind, and quick. I can't wait to buy more fabulous pieces from this brand in the future!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Cancelled order, wait for refund

C

1 reviews

5.5
Overall Rating
Would buy here again
No

The items we ordered were finally delivered today and they also gave us the right refund. I'll give them a star for sorting it out, but it took 26 days and over 10 emails to finally get everything sorted.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
4.0

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Defective items, poor quality

B

5 reviews

3.0
Overall Rating
Would buy here again
No

I am so frustrated with the lack of response from this company. I have sent several emails about a defective item I got in early December, and I still haven't heard anything back. The designs are nice, but the quality is really bad. I have gotten items with loose threads, buttons missing, and hems falling apart. Honestly, it's not worth the money with all the issues I've had. The customer service is terrible.

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

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About FarmRio

FarmRio is a Brazilian fashion label known for its vibrant and eclectic designs that draw heavy inspiration from the country’s rich cultural heritage, flora, and fauna. Founded in 1997 in Rio de Janeiro by Katia Barros and Marcello Bastos, the company began as a small stand at a local fashion market. FarmRio has since grown into a globally recognized brand, celebrated for its commitment to sustainability, including initiatives aimed at reducing environmental impact and promoting reforestation in the Amazon Rainforest. The brand offers a wide range of women’s apparel and accessories characterized by bold prints, colourful patterns, and intricate details, embodying the spirited and lively essence of Rio de Janeiro.

🌟 How did FarmRio shine for you?

Contact Information

Abbot Kinney Blvd Venice

90291 Venice, CA

United States

📧 hello@farmrio.com

☎ +1 347-429-7184

🌐 www.farmrio.com

Categories FarmRio

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Last update: November 29, 2024

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