Entirely Pets Reviews

: 18
17% Would buy here again

Most relevant positive review

  2024-03-27
Arthritis medicine for cat
I called Entirely Pets not long ago to try and find some arthritis medicine for my cat. Since I&#... Read on
Nia

Most relevant negative review

  2024-04-07
Auto ship experience
So, I gotta tell ya, my experience with auto-ship was a total letdown. The company didn't bo... Read on
Oberbrunner

Review with most votes

  2024-01-26
Pet medications
I just wanted to say that I had a really good experience talking to the customer service manager ... Read on
eliseo

Reviews (18)

  (3)

 (0)

  (7)

  (7)

  (1)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pet medications

    I just wanted to say that I had a really good experience talking to the customer service manager at the pharmacy the other day. When I first called, I got some wrong info, but the second time I called, I talked to Shaun. He was super nice and really helpful. He knew what he was talking about and was able to answer all my questions. I called him a few times for help, and each time he was patient and friendly. He even said I could call him anytime I needed more help. Shaun made my experience with your pharmacy really great and I appreciate how awesome his customer service was.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Arthritis medicine for cat

    I called Entirely Pets not long ago to try and find some arthritis medicine for my cat. Since I've never done this before, I wasn't really sure what kind of options were out there specifically for cats. The person I talked to, Sheetal Nath, was super helpful in pointing me in the right direction for the best medicine for my kitty. She really took the time to explain all the different products, what they can do, and how much I should give to my cat. She really went out of her way to make sure I knew what I was getting.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Discounted pet meds, Bravecto

    I gotta say, I was really impressed with the customer service at this pharmacy. Being a pet owner, trying to afford meds for my furry friends can be tough with everything getting more and more expensive. But I was so happy when I found out this pharmacy was selling Bravecto for my dogs at a much cheaper price than other places. I ended up saving a good chunk of money on my purchase, which is always a win in my books.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Order placed on November 25.

    I ordered something on November 25th and they charged me right away. But I didn't hear anything about shipping or even get an order confirmation until just before Christmas. Plus, I didn't get everything I ordered but they kept bugging me with emails to buy more stuff. I had to complain to PayPal just to get half of my order. And now it's January 2nd and I still only have one of the two things I ordered.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Auto ship experience

    So, I gotta tell ya, my experience with auto-ship was a total letdown. The company didn't bother giving me a heads up before they shipped out my stuff, which ended up causing me some surprise charges on my credit card. On top of that, they wouldn't take back the items I no longer wanted. It's just not cool to lack communication and flexibility like that, especially for a pet supply company.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Pet medication order delay

    I bought my pet's medication from this site a couple months ago, but still haven't got it yet. I've been in touch with customer service a few times, and they keep giving me different reasons for why it's taking so long. First they blamed the mail system, then said they'd send another package, but that never showed up either. They didn't communicate well throughout this whole mess, which left me annoyed and my pet without their meds. In the end, I had to get my bank involved to sort things out. Overall, it was a disappointing experience, so I wouldn't recommend this site to anyone.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Prescription item for horse

    So, I bought some medication for my horse from Entirely Pets a while back. I placed my order on November 19, 2021, and they said it would be sent out by December 08, 2021. Unfortunately, my order went missing during delivery and even though they said they would reship it in 2 days, I still haven't gotten it as of January 11, 2022. I'm really let down by the way they've handled things and I'm starting to wonder if this company is a scam or just really bad at what they do. The customer service hasn't been great either, with the reps making promises they don't keep.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Order issue

    I had a really bad experience with my order from this store recently. I placed my order but didn't get any updates at all. I waited for over a week and still didn't know what was going on. I emailed them many times to try and cancel my order, but they never replied. Finally, I had to cancel it myself through PayPal before they reached out to me. It was so frustrating and disappointing to deal with their lack of communication and slow response. Needless to say, I won't be shopping at that store again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Ripped Off Old Meds

    So, I got some meds for my dog from Entirely Pets pharmacy, and guess what? They were basically expired! Can you believe that? They were gonna expire even before my dog finished his treatment. I tried to return them and get a refund back in April, but they keep giving me the runaround. I've been sending emails and making calls, but all I get is that the pharmacy will get in touch with me. It's been forever and still no word from them. Today is June 5th, and after talking to customer service again, all they offered me was a lousy $20 credit for my next purchase. Seriously, why would I even want to buy anything from them again after this whole ordeal?


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Express shipping backorder

    I just ordered something with rush shipping from this company, but turns out it's out of stock and they didn't tell me until a week later. I waited two weeks for an email reply, and finally got told I'd get a full refund if I sent back the label. So I did, but still no refund or fast shipping fee. The person I talked to on the phone said they're the manager, but they were not professional or helpful. I'm really let down by how this company handled things, with poor communication and bad customer service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Prescription medication

    I bought some prescription meds for my pet from this online store, and I gotta say, I was pretty let down by the whole thing. The ads were kinda misleading, and now I'm not so sure about how reliable this company really is. I don't think I wanna go back there for my pet's meds. I'm gonna shoot them an email to make sure they don't fill the prescription again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    My recent order

    I ordered something from this place and it was a disaster. The people there were so rude and didn't care about what I had to say. They didn't even tell me if there were any problems or changes with my order, and that's really frustrating. If they want to improve, they need to make some serious changes right away.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Medications and joint supplement order

    I'm so frustrated with this company. I ordered my meds and joint supplement on Oct. 2, 2020, thinking I'd get a discount. But nope, I got charged the full amount and my joint supplement didn't even ship! I've emailed and chatted with customer service multiple times, but I haven't heard back or gotten my refund. I had to file a complaint with the BBB just to get them to pay attention. It's totally unacceptable how they're treating their customers.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Dog supplies order

    I ordered some stuff for my dog, eh, but they messed up and blamed it on my vet not responding. Like, come on, my vet got all their messages except theirs. And when I tried to call them, I couldn't even talk to a real person, eh. I wouldn't trust them with my pet's stuff anymore. Just pay a bit extra somewhere else for peace of mind, eh.


Others also viewed