Entertainment Earth Reviews
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Information about an order
I had to call Entertainment Earth the other day to check on an order I made, and I got lucky speaking with this guy named Donald in customer service. Right from the get-go, Donald was super patient, understanding, and eager to help me out. He didn't just give me the info I was looking for, he went the extra mile to make sure I was happy with everything. I really respect his hard work and top-notch customer service skills. If all the folks at Entertainment Earth are this awesome like Donald, there's no doubt this company will keep on doing great.
Reshipped order
I gotta tell ya, my experience with Entertainment Earth started off pretty rough. My order got sent back by mistake and I was getting nowhere with emails. So I finally gave customer service a call. Thank goodness for Donald Tapia - he was awesome. Super friendly, really professional, and he even waived the reship fee for me. Donald made sure everything was sorted out with my order and kept me in the loop on another one I was waiting on. Thanks to him, what started as a bummer turned into a positive experience. Big shoutout to Donald!
Free shipping issue resolved
I had a little hiccup with the shipping on my order, so I reached out to customer service for help. I ended up speaking with a really nice guy named Donald who was super helpful from start to finish. He patiently explained what was going on and came up with a solution to fix everything. I was really impressed by how professional and willing he was to help me out. He could have easily just brushed off my issue, but he really went out of his way to make sure I was taken care of. Thanks a ton, Donald, for all your help!
Recent cancellation and refund
Oh man, I had to cancel my pre-orders because I ran into some unexpected money problems. I reached out to customer service and chatted with a guy named Donald Tapia. He was so helpful and got everything sorted out quickly. Not only did he cancel my orders, but he also made sure I wouldn't have any extra debt to deal with. Donald's upbeat attitude and support really meant a lot to me during this tough situation. Thanks a bunch for all your help and for being so understanding.
Damage return resolution
I had a problem with something I bought from Entertainment Earth and asked for help. Let me tell you, their customer service team went above and beyond. The guy named Donald T. took care of everything like a pro, sorting out the problem super fast and making sure sending it back was easy. He was really nice to talk to, and I knew he understood and fixed things right away. I'm really grateful for the awesome customer service from Entertainment Earth.
Collectibles
I recently bought some collectibles and I gotta say, the customer service from Entertainment Earth was top-notch! Ordering was a breeze, prices were fair, but what really impressed me was the amazing help I got from Donald in customer support. He went out of his way to make sure I was happy with my purchase and his professionalism and friendliness really made my experience memorable. Thanks to folks like Donald, I'll definitely be coming back as a customer.
Collectible Action Figures
As someone who loves collecting, I'm always on the lookout for new pieces to add to my collection. I recently found a website that had a huge selection of action figures, and I couldn't resist making a purchase. The whole process was really simple and the website was easy to use, which made it a breeze to browse and choose items. The detailed descriptions and high-quality images of the products helped me make smart choices about what to add to my collection.
Recent figure set purchase
My recent order of figures was missing a piece when it arrived, and it was totally the manufacturer's fault. I got in touch with customer service and chatted with Donald, who was super nice and helpful. He fixed the problem right away and made it all smooth. I've been buying from EE for a while now, and this is just one more reason why their customer service is top-notch.
Package shipment issue
I ran into an issue with a package that got sent to the wrong address and then sent back. Donald was pretty helpful in trying to fix things, but I gotta say, I was let down by the company's lack of communication about the package status. I only found out about the mix-up when I looked it up on USPS, since I never got an email about it.
Customer service experience
I just called customer service about a return/exchange, and I gotta say, I was feeling pretty anxious about it since I've never done it before. But talking to a guy named Donald Tapia totally calmed my nerves. He was really patient, took the time to explain everything clearly, and was super understanding. I really appreciated that.
Review with most votes
Recent figure set purchase
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