Entertainment Earth - Overall Rating based on 24 reviews
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Action figures
I don't even know where to start with this company. I had fake charges on my credit card after buying something, and now I have to argue about it. On top of that, my deliveries came all beaten up, and I got charged too much for shipping several times. And to make matters worse, customer service is terrible - they seem like robots who couldn't care less about actually assisting customers. What a disaster.
Regular customer
I've been a loyal customer of this company for a while now and I gotta say, I really love their stuff and the service they provide. I order from them every month and I'm always happy with what I get. The customer service is top-notch, especially thanks to Donald Tapia who has been super helpful.
Damage return resolution
I had a problem with something I bought from Entertainment Earth and asked for help. Let me tell you, their customer service team went above and beyond. The guy named Donald T. took care of everything like a pro, sorting out the problem super fast and making sure sending it back was easy. He was really nice to talk to, and I knew he understood and fixed things right away. I'm really grateful for the awesome customer service from Entertainment Earth.
Multiple item order with shipping discount
I ordered multiple items from Entertainment Earth recently and I was supposed to get a shipping discount, but my experience was pretty disappointing. I only got one out of the three items I ordered. The second one got cancelled without any reason and the last one kept getting delayed. It was always updated to come in a month but it kept getting pushed back. After 5 months of waiting and no sign of the item arriving, I just decided to cancel it. It was so frustrating, especially when big stores like Walmart had it in stock and I was still waiting.
Recent cancellation and refund
Oh man, I had to cancel my pre-orders because I ran into some unexpected money problems. I reached out to customer service and chatted with a guy named Donald Tapia. He was so helpful and got everything sorted out quickly. Not only did he cancel my orders, but he also made sure I wouldn't have any extra debt to deal with. Donald's upbeat attitude and support really meant a lot to me during this tough situation. Thanks a bunch for all your help and for being so understanding.
Action figures
I really wanted to give this store a chance and write a positive review, but I just can't do it. The prices are fair, I have to admit that, but the customer service is terrible. I reached out to them about being overcharged for my order and it's been a week with no response. That kind of disrespect for customers is not okay. On top of that, their pre-orders take forever to ship compared to other stores, which just adds to the frustration. And when I do finally get a hold of someone, they are unhelpful and don't seem to care.
Excellent customer service
I've always had good experiences with Entertainment Earth, but when I had a problem with my order, their customer service really impressed me. I contacted their Client Services Representative, Donald Tapia, who went out of his way to help resolve the issue. I'm so thankful for the excellent customer service I received from Entertainment Earth.
Collectibles
I recently bought some collectibles and I gotta say, the customer service from Entertainment Earth was top-notch! Ordering was a breeze, prices were fair, but what really impressed me was the amazing help I got from Donald in customer support. He went out of his way to make sure I was happy with my purchase and his professionalism and friendliness really made my experience memorable. Thanks to folks like Donald, I'll definitely be coming back as a customer.
Awesome stuff
I gotta say, the customer service was absolutely amazing! The guy I chatted with, let's call him Bob, was so friendly and helpful. He really made me feel special! And they had such a cool selection of products, with prices that weren't too shabby. They've got something for everyone, from kids to adults, and even stuff that's nostalgic for older folks. It's like a treasure trove of awesome finds!
Pre-order of collectible action figures
I recently pre-ordered some collectible action figures, and I have to say, it was an awesome experience. The website was easy to use, and I had no trouble finding the items I was looking for. The ordering process went smoothly and was hassle-free, with all the necessary information provided upfront. The customer service was quick and helpful, addressing all my questions promptly. Plus, the prices were competitive, and I felt like I was getting a good deal on the products I bought. When it came to delivery, my order arrived on time and in perfect condition. Overall, I am really happy with my experience at Entertainment Earth and will definitely be coming back for more collectibles in the future.
Funko Pop arrived damaged
My Funko Pop came in the mail with a squished corner, even though it was wrapped in bubble wrap and the box was fine. I tried calling during the day but waited on hold for 24 minutes and eventually just gave up. I also sent emails and left messages, but it took a whole week for them to get back to me. They said I could send it back for a refund if they approved it, or I could keep it with a discount. I wasn't happy with that solution because it felt like they weren't owning up to their shipping error.
This morning's shopping
Today, I had the best shopping experience ever on your website! I spoke with a guy named Donald Tapia and he was so cool and helpful. He helped me find exactly what I was looking for and made the whole process super easy. I had a lot of fun shopping and I can't wait to do it again! Seriously, thank you so much for being awesome!
Wholesale purchase
As a wholesale customer, my experiences with the company have been a bit of a mixed bag. Although there are some things that I'm not too happy about, I do want to give a shoutout to my sales rep who always goes the extra mile to make sure I'm taken care of. So, if you're thinking about doing business with this company, I highly recommend asking for this sales rep because they really elevate the whole experience.
Order Explanation and Refund Details
I had a really good experience with a guy from Entertainment Earth, his name was Donald Tapia. He contacted me right away to let me know about a price change on my order and the refund I would be getting. Donald was super professional, polite, and really knew what he was talking about. It was nice to see such great customer service, especially when you compare it to other stores. I really wish more companies had people like Donald who cares about making sure customers are happy.
Funko Mystery Box
First of all, I gotta say that my experience with this company was amazing. I had a question about my order, and even though customer service wasn't around, I got to chat with a guy named Donald. He quickly took care of my issue and got everything sorted out super fast. It's great to see that this company really cares about their customers and goes the extra mile to make sure everything goes well. I will definitely be coming back for more stuff in the future.
Action figures
Wow, just got my package from Entertainment Earth and I was really looking forward to opening it up! But when I saw the box and the action figures inside all messed up, I was pretty disappointed. I know it wasn't Entertainment Earth's fault, but it must have been those delivery folks who don't handle packages carefully. I gave them a call and chatted with this guy named Donald, and he was super nice and helpful. He sorted everything out for me and made things right. I'm really happy, and that's why I'll continue to purchase from them. They're a great company with fantastic people like Donald on their team. Thanks, Entertainment Earth!
Information about an order
I had to call Entertainment Earth the other day to check on an order I made, and I got lucky speaking with this guy named Donald in customer service. Right from the get-go, Donald was super patient, understanding, and eager to help me out. He didn't just give me the info I was looking for, he went the extra mile to make sure I was happy with everything. I really respect his hard work and top-notch customer service skills. If all the folks at Entertainment Earth are this awesome like Donald, there's no doubt this company will keep on doing great.
Reshipped order
I gotta tell ya, my experience with Entertainment Earth started off pretty rough. My order got sent back by mistake and I was getting nowhere with emails. So I finally gave customer service a call. Thank goodness for Donald Tapia - he was awesome. Super friendly, really professional, and he even waived the reship fee for me. Donald made sure everything was sorted out with my order and kept me in the loop on another one I was waiting on. Thanks to him, what started as a bummer turned into a positive experience. Big shoutout to Donald!
Customer service experience
I recently had an awesome customer service experience with Entertainment Earth. The rep, who I'll call E, was super helpful and quick to respond to my questions. E took the time to find answers for me and checked in with me promptly. Chatting with E about my issues was great, and I'm grateful for the top-notch service.
Customer service experience
I just called customer service about a return/exchange, and I gotta say, I was feeling pretty anxious about it since I've never done it before. But talking to a guy named Donald Tapia totally calmed my nerves. He was really patient, took the time to explain everything clearly, and was super understanding. I really appreciated that.
Review with most votes
Free shipping issue resolved
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