DHGate - Reviews and experiences

Needed a mattress for my bad back before a move, so I was tense. Tracking looked bogus and post office couldn't find it, but then the delivery guy showed up — I was relieved, happy; finally felt the whole thing was worth it.

a mug for mornings, a blanket for the couch, shoes for walks, and a small purse. Been checking the feed and the post office cameras, nada. I’ve sent close to 30 emails to the seller and keep getting vague replies that don’t help. The post office says they never had it. So yeah, useful things that would’ve fit into my routine — didn’t arrive. Not all bad, but the customer support and delivery handling were frustrating and slow.

I would not recommend this place — my packages show as delivered twice but I never received either. I ordered a couple of things I use all the time (little kitchen gadgets and a spare phone charger for work) and the tracking first looked normal, then suddenly flipped to “delivered” on a Sunday, even though nothing ever arrived. I emailed the company and got the same canned answer: “check with the post office.” I did — they can’t track those items with that number. Then it happened again on a different order. It feels like a big scan-and-disappear move; cheap prices tempted me, but the hassle isn’t worth it. I’m annoyed and a bit fed up — I’ll be filing a fraud claim with my card company and reporting it. If you need these items for daily use and can’t risk losing them, go elsewhere. Small chance it’s a mix-up, but for me it’s been two strikes.

I recently bought something on DHGate, but unfortunately, my order hasn't shown up like I thought it would. I've been trying to track down the package and reach out to the seller and DHGate, but I still have no idea where my purchase is. It's frustrating that I haven't heard back and don't know what's going on - it seems like a shady deal where they're not planning on sending me what I paid for.

I ordered a pair of sneakers and was super pumped to get them! But after waiting what seemed like forever, I found out they were delivered to my place. I looked all over and couldn't find them. I went to the post office for help, but they couldn't track it because of the wrong tracking number. I tried to get a refund, but they kept saying it was delivered. I was really disappointed because I've ordered from here before with no issues. I don't think I'll be ordering from here again.