DHGate - Reviews and experiences

I actually panicked at first. My order didn't show up, so I messaged them. Took a bit, but a friendly rep refunded quickly and suggested a cheaper alternative. I've had worse experiences with other shops, so I'm happy it worked out the end.

Stood in my kitchen staring at trainers that didn’t fit — after a week of back-and-forth I finally got a partial refund. Ordering system was a maze, messages went round and round, return-to-China nonsense, but it works enough for now.

I was on the fence before buying — price looked good but I kept thinking maybe it's too good. I ordered anyway. It arrived quicker than expected and the packaging was tidy, which is a weird plus. I tried it right away and it wouldn't power on. I contacted support and they basically shrugged, said I could return it but I’d cover postage and they weren't sure it'd make it back. So my doubts were confirmed, still a bit annoyed.

Needed a replacement mattress for chronic back pain after a stressful move. At first it was a mess. Tracking stopped, support sent canned AI replies, and I kept explaining with photos. I almost gave up after weeks of emails and calls. The moment I knew I was satisfied was when a real person confirmed a full refund and an alternate seller actually delivered a usable mattress that eased my back. It took months and pestering, and it wasn't smooth. But once the money hit and the bed arrived, I felt relieved.

I almost cancelled this order — needed a budget mattress for my screaming lower back during a move, so I was nervous about DH Gate and sketchy photos. The first parcel was the wrong size and felt thin, I’ll admit I panicked. After a few messy messages and a nudge from customer support they sent a proper replacement and sorted the postage, even refunded a bit. Still clunky, but relieved it worked out and I can sleep now.

I dropped a few grand on hoodies, watches and mostly shoes, waited the usual three to five weeks to Canada and boom, stuff turned up that matched the listing. That exact moment when the box opened and the shoes fit — that’s when I felt properly satisfied, like “this still works.”
Then things went sideways. Over the past year orders started arriving wrong or not at all. One time I ordered three pairs of women’s dunks and got a single men’s 13 in lilac. Another came from a seller called UUNSHINE: one correct size, one tiny pair, one missing pair. They first tried to fob me off, then hinted I should delete my review if I wanted help. Annoying, yes, but there was a surprise: after pushing back and documenting everything, one rep actually issued a full refund without dragging it out. That refund was the unexpected bright spot.
So I still tell people about the bargains I found years ago, but I’m upfront now — check recent seller feedback, keep screenshots, and don’t assume it’ll go smoothly.

I had a really bad experience with my purchase on here, eh? I waited patiently for three whole months, only to never get my package. When I contacted customer service, they told me I would get a refund, but that never happened, eh? I can definitely say that I won't be shopping here again, for sure.

This company has been a complete nightmare to deal with, eh. I bought something and had to return it for a refund, eh, which they promised me by December 31st, eh. But, they kept changing the refund date, first to February, then to March, and still no refund, eh. The lack of communication and all the lies have really ticked me off, eh. I for sure won't be buying from them again, that's for sure, eh.

Eh, so like, all the stuff I bought ended up being busted and wrecked after only 2 months, eh? I tried to sort things out and send them back, but there was no one to talk to or help me out. I even had to fork out for the return shipping with no guarantee of getting my money back. It was totally annoying and let me down, eh.