Cotton:On Reviews
Reviews (19)
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Missing item in order
I recently bought something online and unfortunately, I didn't get one of the items in my order. I tried reaching out to customer service for help, but I had a pretty bad time dealing with the person I talked to. I think their name was Jabulile. They weren't helpful at all and even questioned if I was telling the truth. It was hard to communicate because their English wasn't great. Even when I tried contacting a different email, I kept getting replies from the same person, which just made me more frustrated. It's not cool to get such bad customer service, especially from a big global brand like this. I hope they can do better in the future and make sure all customers have a good shopping experience.
2 pairs of leggings
I totally splurged on these two pairs of leggings and I was so stoked to finally get them in the mail! The shipping was surprisingly fast, which was amazing. But then, when I put them on, they turned out to be way too short. I was so disappointed because they were actually super cute! I tried shooting them an email to see about sending them back, but for some reason it keeps getting rejected. Totally not cool!
Deep noodle bowls and crisp bowls
I bought some deep noodle bowls and crisp bowls over a year ago, and I've been really happy with how well they've held up. The quality is great, they're super durable. The delivery was quick, and the packaging was really secure to make sure nothing got damaged on the way. All in all, I'm really pleased with my purchase and would definitely suggest these products to others.
Leggings return
Today I went back to the store because I bought some leggings and later found them for way cheaper like WHAT! The employee Jessica was so helpful and nice, she fixed everything for me. She's amazing. Shout out to the guy who helped me too, also super cool. Overall, I had a great experience and will definitely go back. Thanks to Jessica and her buddy!
Recent pants purchase
I recently bought a couple of pairs of pants from your store, really hoping for some good quality stuff. But man, on the first day wearing them, one of the pairs started falling apart at the seam. I decided to reach out to your customer service team to explain what was going on, offering to fix the pants myself. Still, I was hoping for at least a little money back for the pants being faulty. I was kind of bummed out when I found out that your company only does returns and not partial refunds. It's not cool - not only is it a hassle for the customer, but it's not so good for the environment either. Especially for items that can be easily fixed. Companies need to step up and take responsibility for the stuff they're putting out there and make sure it's good quality and sustainable.
Cozy loungewear purchase
Online shopping at this store has been a real nightmare, eh. I've been a loyal customer at their physical store but their online service has been nothing but trouble, ya know? Like, three of my recent orders either got stuck at the "Created" stage with no explanation or were just randomly cancelled without even a heads up. And the worst part is the lack of communication - no emails or updates, just total confusion. I even went for next day shipping, but what a waste, eh. The customer service team is no help at all and just plain rude. It's like they don't actually care about fixing things, just going through the motions, y'know? Definitely not shopping online here again, that's for sure.
Multiple items
As a customer who bought a bunch of stuff, I gotta say I was pretty disappointed with how things went down. I put in my order on a specific day, expecting it to show up in 4-5 days, but it never came. The tracking info they gave me was useless, just made me all confused and annoyed. When I tried to reach out to customer service for help, it was a pain talking to this person named 'Jabuile' who didn't really seem to know English well and didn't really help me at all. The lack of responsibility and bad support from the customer service team just left me feeling so frustrated and unhappy with my whole shopping experience.
Purchased online order
I just ordered something online, and let me tell you, the pickup at the store was a bit of a disaster. I checked the store hours on the website, but when I showed up twice to get my order, the place was closed. The second time was the worst - I came way before they were supposed to close, but the employee wouldn't give me my stuff even though I already paid for it. It was pretty annoying and now I'm feeling let down by the whole thing.
Express shipping item
I recently ordered something with express shipping, thinking I'd get it in 2-5 business days. But after two days of getting my order confirmation, I still hadn't heard anything about it being shipped. I reached out to their chat support to ask what was going on, and found out that the item was actually out of stock. They told me they hadn't even been told about my order, which was pretty frustrating and disappointing.
Cotton clothing search
I was looking for some cotton clothes online and found this brand that said they sold cotton clothes. But, when I took a closer look, I saw that most of their clothes are actually made of plastic. I have sensitive skin, so I can't wear plastic clothes because of my skin issues. This is false advertising and really disappointing. The brand should be more honest about the materials they use in their clothes.
Great items, poor customer service
I just bought some stuff at this store and the items were awesome, but the staff kind of let me down. Their customer service wasn't the best and I didn't feel like they cared about me as a customer. It's too bad because I really loved the products, but the service was a real bummer.
Bigger shoes oopsie
So, I ordered some shoes online, but they totally sent me the wrong size, eh? I just want the right size, or at least close to it, you know what I mean? But when I tried to reach out to them, the phone number was a dud, and the chat just ditched me. Now they're telling me the size I actually need isn't even in stock. Like, come on, seriously? Not cool.
Online purchase, refund delay
I made an online purchase not long ago, but I wasn't happy with what I got. I went through the return steps and sent the item back to get my money back. It's been almost a month since they got the product, but I still haven't seen my refund. The wait for the money is so annoying, especially when their customer service team isn't giving any updates. My whole experience with this company has been below average, so I'd suggest that others think twice before buying from them.
Ordered a clothing item
The ordering process was easy peasy and I got my item quickly. But when I got it, I was bummed to see that it wasn't as good as I hoped in terms of quality and fit. So, I decided to send it back and that's when things got annoying. I had to bug customer service a bunch of times to ask about my refund and every time they weren't much help. The lack of communication and problem-solving from the customer service peeps was a big letdown.
Sizing, ordering process
I bought something online not too long ago, and everything seemed fine at first with ordering and all. But when I got the package, the item was way bigger than expected. I ordered an extra small, but it was so big that it would even fit my mom who's a size large. It was disappointing and left me feeling like the size on the website was totally off.
