All reviews of Shaina Ondricka
Review about: Cotton:On
Recent pants purchase
I recently bought a couple of pairs of pants from your store, really hoping for some good quality stuff. But man, on the first day wearing them, one of the pairs started falling apart at the seam. I decided to reach out to your customer service team to explain what was going on, offering to fix the pants myself. Still, I was hoping for at least a little money back for the pants being faulty. I was kind of bummed out when I found out that your company only does returns and not partial refunds. It's not cool - not only is it a hassle for the customer, but it's not so good for the environment either. Especially for items that can be easily fixed. Companies need to step up and take responsibility for the stuff they're putting out there and make sure it's good quality and sustainable.