Columbia Sportswear Reviews
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Returned article not accepted
I had a bad experience when I tried to return something at your store. I sent back an item that was still in perfect shape and only worn once, but you wouldn't take it back. When I bought it, nobody told me about this policy, so I'm not happy about how unclear it was. A good store like yours shouldn't just deny a return without a good reason, especially when I sent it back quickly and it was in great condition. Good customer service is really important for keeping customers loyal, and I'm worried that this has made me unsure about shopping at your store again. You should look into your return policy and make sure customers know the rules to avoid more unhappy customers.
Got cool stuff
I ordered this really cool hoodie and pants, but it hasn't come yet! They keep saying it's some IT issue, but I can't get in touch with the boss because they never answer calls or emails. It's been way too long and I still haven't received my order, it's really frustrating.
Light fast-drying clothes
I really love the lightweight quick-dry shirts and bottoms I bought. I grabbed the anytime light button-up shirt and some light pants for a great price, but then the pants went out of stock and the price for the shirt went up, which was disappointing. I wish they had more stock and kept the price low.
Online jacket purchase
Don't shop with them online! I bought a jacket and it was a total shipping disaster. They use this awful delivery company, OnTrack LaserShip, that's notorious for messing up. My order was marked as delivered, but I couldn't find it anywhere. And I had to wait a crazy 14 days. Columbia's customer service is the worst - they don't care about all the complaints from customers with the same problem. Just save yourself the trouble and avoid shopping online there.
Bought a jacket online
I bought this jacket but it never showed up, then I got the wrong sizes twice even though customer service said it would be right. I'm never ordering online again.
Jacket purchase
I ordered a jacket online for my upcoming hiking trip, but it never showed up after waiting for weeks. When I contacted customer service, they said there was a "technical issue" and gave me a refund. It's frustrating - if you can't deliver orders, don't offer them for sale.
Snow boots purchase
I got these snow boots from a company a while ago, and I gotta say, I was really let down by the quality. I waited a while to wear them, and when I finally tried lacing them up for the first time, the loop where the lace goes through broke right away. Even though this company is supposed to be known for top-notch quality and durability, my experience was the complete opposite. When I reached out to customer service, they weren't much help and just recommended I go see a cobbler. I don't think it's okay for them to not take responsibility for selling low-quality products. I'd advise anyone thinking of buying from this company to really think it over.
Waterproof hiking shoes
I ordered some waterproof hiking shoes from this company, but I was so disappointed when they never even sent them out. They took my money and didn't even bother to respond to my emails asking why. It's just terrible to see such bad customer service and not caring about the people who support them. I'm definitely not going to buy from them again. Watch out and stay clear!
Waterproof walking boots/trainers
I just got myself a new pair of waterproof hiking boots and let me tell you, I am super impressed with how good they are. They're so comfy, fit perfectly, and kept my feet nice and dry in the rain and mud. Plus, they have awesome traction on the bottom and they look pretty cool too. I'm really happy with my purchase and would definitely buy them again if I had to.
Lightweight fleece jacket
As someone who loves a good quality fleece jacket for outdoor activities, I was really let down by the lightweight one I bought. The material felt cheap and started falling apart after just a few uses. When I contacted customer service about their warranty, I got no response for over two weeks. It's frustrating to see a brand caring more about looks than quality, especially when their stuff is expensive. I used to be a loyal customer, but now I'll be shopping somewhere else.
Belts
I got some belts and man, they were terrible. They claimed to be genuine leather, but they were completely fake. The glue just fell apart after three months. Such a scam!
Insulated winter jacket
I just bought a winter jacket from this brand, and I gotta say, I'm really impressed with how good it is. It fits me perfectly, keeping me nice and cozy during those cold Canadian winters. The material is strong and the jacket is really well made, making it great for all my outdoor adventures. I'm super happy with my purchase and would totally suggest it to anyone in need of a top-notch winter jacket.
Lost package
Unfortunately, my recent experience with the delivery of my order was really disappointing. I waited for over two weeks for my package to come, and then I was told it had been delivered even though I never got it. The investigation that followed wasn't helpful at all and in the end, I didn't get a refund, a new package, or any help from the company. This lack of responsibility and support for the customer has left me feeling frustrated and disappointed. I wish I had looked into this company more before I bought from them because now I would have second thoughts about shopping here.
Walking boots
I bought a pair of walking boots not too long ago, but they've already started splitting after just a few months. The split is in a bad spot that's messing up the waterproofing, so now they're no good for outdoor stuff. I've tried reaching out to the company a bunch of times but haven't heard back from them at all. Their customer service is seriously lacking, so I'm thinking about finding another place to get my outdoor gear from now on. These boots might have been cheap, but the low quality and terrible service make them not worth buying.
jacket
I got this really awesome jacket from that store, but man, it was way too small when I tried it on. So, I went to return it, but they made me wait forever to get my money back. They kept making excuses about having too many orders, but that's not right because I followed all their rules. I'm totally going to warn everyone not to shop there!
Order sweater online
So, I was really pumped to order this sweater online 'cause it seemed super cozy and warm. When it finally arrived, I was so bummed 'cause the package was all messed up and it was only the smaller size. I reached out to them right away and they said it got lost during shipping. They refunded me for the bigger size, but I still haven't gotten a refund for the smaller size that I had to send back. It's been forever and they're not taking care of it at all. This is seriously the worst customer service ever! I just want my money back for the sweater that didn't even fit me right!
Jacket and boots
Most of the time, I go to the store to buy my stuff so I can't really tell you about ordering online. But you know, I think Columbia is pretty neat and their stuff is really good quality. Sometimes it's a bit pricey, but if you wait it out, you can snag a better deal later. I recently got a really nice jacket and boots from them and I'm super happy with how they turned out!
Fleece jacket
Oh my goodness! This company has seriously gone downhill! The quality of their stuff is like all over the place - some things are good but then others are just total garbage. I got a fleece jacket and it was falling apart after one wear, so I had to send it back. And guess what - they actually made me pay for the return shipping! Can you even believe that? That's just terrible customer service.<br><br> I feel like they used to really care about making good products, but now it's all about money for them. I mean, who makes their customers pay to return faulty items? Not cool at all. I'm done with this company, I'm gonna find somewhere else to shop that actually values their customers.
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Light fast-drying clothes
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