BoohooMan

BoohooMan reviews

24 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
79%
Would buy here again
Ordering
8.8
Service
8.8
Pricing
7.8
Delivery
8.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Missing items in my order

8.5

"Hey, so I ordered some stuff and can you believe it? Not everything showed up. Isn't that always the way? I had such a hard time getting in to..."

Critical

Hoodie purchase for son

5.0

"Oh man, the customer service was brutal. My parcel never showed up, even though they claim it was delivered. When I contacted them, they just accus..."

Most Voted

Graphic tees

6.0

"Hey there, I typically don't write reviews, but I had such a frustrating experience that I just had to share it. Ordering from this place was ..."

Reviews (24)

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Hoodie purchase for son

Z

1 reviews

5.0
Overall Rating
Would buy here again
No

Oh man, the customer service was brutal. My parcel never showed up, even though they claim it was delivered. When I contacted them, they just accused me and didn't do anything to help. This isn't the first time Evri has messed up my deliveries, and I am so fed up with their excuses.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

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Recent online order

S

1 reviews

5.0
Overall Rating
Would buy here again
No

As someone who shops online a lot, I recently bought something from this website. But when my order arrived, I had a problem with the delivery. The stuff didn't come to my address, and when I tried to get help from customer service, they didn't really do much to help me out. Even though I've been a loyal customer, I felt like they didn't pay attention to me and didn't take my issues seriously. And there was another time when I had to return something, but the company said they never got it back even though I know I sent it. All in all, my time dealing with this company has been frustrating, and now I'm not sure if I want to keep shopping with them in the future.

Detailed Ratings

Order
8.0
Service
4.0
Price
6.0
Delivery
2.0

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Missing items in my order

B

19 reviews

8.5
Overall Rating
Would buy here again
Yes

Hey, so I ordered some stuff and can you believe it? Not everything showed up. Isn't that always the way? I had such a hard time getting in touch with them since they don't have a phone number, but thankfully Elaine b came through for me with a text and got everything sorted out. Big thanks to Elaine b!

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Bought a hoodie

G

25 reviews

9.5
Overall Rating
Would buy here again
Yes

Oh my goodness, you guys! I ordered this awesome hoodie and it was so cool. But then, when I asked for a refund, they were super quick to help me out. Lourdes was amazing and got my refund sorted in no time. Thanks so much!!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Refund issue

C

1 reviews

7.5
Overall Rating
Would buy here again
Yes

I had a frustrating experience where I had to chase my refund twice. It was pretty annoying to not get it right away, but luckily Aymar was super helpful and managed to fix it for me. I'm grateful for his help in resolving the problem.

Detailed Ratings

Order
6.0
Service
10.0
Price
8.0
Delivery
6.0

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Recent faulty product experience

A

7 reviews

10.0
Overall Rating
Would buy here again
Yes

I had a problem with something I bought becase it was broken. But even though that was a bummer, I gotta say the customer service I got was amazing. I messaged them on Facebook, gave them all the info and pics they needed, and this guy named Nico got back to me super quick and was really nice. Nico fixed everything by giving me my money back without me even having to send back the broken thing. The way they helped me out went above and beyond what I expected and made me happy with my shopping.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Got wrong clothes

E

1 reviews

4.0
Overall Rating
Would buy here again
No

So I just ordered some new clothes online, right? And when I finally got the package and checked it out, they were completely different from what I wanted! Can you believe that? Then, when I tried to return them, they had the nerve to say they'd charge me for it. Like seriously, how is that even fair?! I'm done with this store, they're totally trashy and I'm never shopping there again.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

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Return process with Manicole

E

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently had to deal with a return and talked to a customer service rep named Manicole. She was super helpful and got everything sorted out quickly. Definitely recommend their customer service team to anyone who needs it.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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New hoodie and joggers

O

1 reviews

10.0
Overall Rating
Would buy here again
Yes

Oh my gosh, the customer service was seriously awesome!! I needed to return my order and this girl, let's say her name is L.A., totally hooked me up in, like, 15 minutes. She's a total boss babe, no joke! It was like bam, problem solved just like that. Really thankful, thanks a ton dear!!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Faulty order replacement

C

13 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently got an order from your site that had a little issue with it. But thankfully, the customer service team was super quick and easy to work with. They were really helpful and as soon as I sent back the item, they sent out a replacement right away. It was a relief to not have to wait for a refund and then order the item again. I have to say, the customer service was top-notch. Big shoutout to Julie for all her help. I can't wait to get the replacement item tomorrow and hopefully everything will be perfect this time.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Lightweight jacket

Z

1 reviews

9.5
Overall Rating
Would buy here again
Yes

So, I decided to give a lightweight jacket from this online store a shot, and unfortunately, I got a faulty item. Now, before you give me that judgmental look - yeah, it happens. But what really matters is how the company deals with it. Thankfully, the customer service team was great. Elaine B got back to me super quickly, asked for a photo of the issue, and right away offered me a refund. No drama, no stress, just fast and effective service. I have to admit, I was impressed with how they managed everything and it left me feeling happy with the result.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Shoe refund

C

6 reviews

9.0
Overall Rating
Would buy here again
Yes

I bought a pair of shoes from this company back in December, but to my disappointment, they ended up being defective after only 5 weeks of use. I got in touch with customer service, sent them a picture of the problem, and got a quick refund. I was really impressed with how fast they took care of the situation and how supportive they were during the whole thing. Thanks for dealing with the problem so efficiently.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Tall clothes, hole in t-shirt

R

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I had a hole in one of the shirts I ordered but customer service fixed it right away. Mary was super nice and even recommended that I donate the damaged shirt. The tall sizes fit me perfectly since I'm really tall. I feel much more confident in my clothes now. Big thanks to BoohooMan and Mary!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Faulty Jacket Replacement

O

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I got a jacket from my order that was messed up, but the customer service was really good when I called the company. Jenifer, the advisor, helped me a lot and handled my issue quickly. I'm getting a new jacket sent to me and I'll recycle the messed up one like they said.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Delivery experience

C

8 reviews

5.0
Overall Rating
Would buy here again
No

So, I just wanted to tell you about my recent experience with the delivery service from that company. To be honest, it wasn't a good one. The courier they used took way longer than they said it would, and when I tried to get in touch with them, all I got were those automated messages. Couldn't even talk to a real person. It was really annoying not being able to get any clear answers as a customer, you know?

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

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Two pairs of pants

B

6 reviews

8.0
Overall Rating
Would buy here again
Yes

I just got two pairs of pants from the website. When my order arrived, I had some trouble with the returns portal not working right. But, I got in touch with customer service and Melinda helped me out. She sorted everything out for me real quick. I'm thankful for the fast and helpful customer service I received.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
10.0

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Excellent customer service

D

21 reviews

9.5
Overall Rating
Would buy here again
Yes

I just had a small problem with my order and Teresa G. helped me out. She was so quick and efficient in fixing things. I really appreciate the great service she gave me. It would be awesome if all customer advisors were like Teresa G. 😉

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Graphic tees

E

6 reviews

6.0
Overall Rating
Would buy here again
No

Hey there, I typically don't write reviews, but I had such a frustrating experience that I just had to share it. Ordering from this place was a complete nightmare. The service was so lacking, I was seriously unimpressed. It shouldn't be that difficult to read a couple of emails, right? Getting help was like pulling teeth. The pricing wasn't great either - you'd expect it to be cheaper with such poor service, but nope. And let's not even get into the delivery. Don't expect your order to arrive anytime soon.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Shorts and T-shirt

S

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I spoke with a customer service guy named Ronald, who really helped me fix a problem I was having with my order. The service was top-notch and I'm grateful for the help I received. I would definitely suggest this brand to others, even though I wasn't sure at first. I hope they keep offering good prices.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Jeans return issue

K

7 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a bit of a hard time trying to return these jeans that didn't fit right 'cause I couldn't seem to get that verification code to go through. I reached out to them pretty late, close to midnight, but I gotta say I was pleasantly surprised when this super nice lady named Elaine B sorted everything out in just a few minutes. She sent me the QR code I needed for the return real quick.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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About BoohooMan

BoohooMan is a UK-based online fashion retailer that specializes in men's clothing, shoes, and accessories. It operates as a subsidiary of Boohoo Group PLC, which was founded in 2006. BoohooMan was launched in 2013 to cater specifically to the male demographic, aiming to provide trendy and affordable fashion options. The brand targets young men between the ages of 16 and 30, offering a broad range of products from casual wear to formal attire, continuously updating its inventory to reflect the latest fashion trends. BoohooMan has gained prominence for its aggressive marketing strategies, extensive online presence, and collaborations with celebrities and influencers, thereby establishing itself as a significant player in the global online fashion retail market.

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Contact Information

🌐 boohooman.com

Categories BoohooMan

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Last update: November 29, 2024

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