Z. Brown

So, I decided to give a lightweight jacket from this online store a shot, and unfortunately, I got a faulty item. Now, before you give me that judgmental look - yeah, it happens. But what really matters is how the company deals with it. Thankfully, the customer service team was great. Elaine B got back to me super quickly, asked for a photo of the issue, and right away offered me a refund. No drama, no stress, just fast and effective service. I have to admit, I was impressed with how they managed everything and it left me feeling happy with the result.