Bodega

Bodega - Reviews and experiences

Average rating
6.2 /10
Based on 13 reviews
Nov 2023-May 2024
Star distribution
51x
42x
34x
26x
10

Review transparency

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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (13)

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Juice box and chips

Returns & Refunds

So I went to Bodega and grabbed a juice box and some chips. But when I got back home, I noticed that the chips were all stale and the juice box was only half full! That's not cool at all, man. And when I tried to go back and return them, they were like, sorry, no returns allowed. What? Even though the chips were stale and the juice box was only half full! And this place is so pricey. Seriously, like, can they at least let me exchange them for something fresh? So not fair.

Online order

Checkout

So, I bought something online from this store the other day and it didn't go too well. I put in a discount code when I was checking out, but I still got charged the full price. I sent an email to customer service to try and fix it, but all they sent me back were those automated replies with their terms and conditions. They wouldn't even listen to me asking for a refund of the extra money I paid. It was pretty disappointing to see them treat me like that, I felt like they didn't really care about helping me out or talking to me properly.

Discounted purchase

Delivery

I bought something on sale at this store not too long ago. I read some bad reviews first, but still went for it. And I'm happy to say, it worked out well. The whole buying process went smoothly and my item got here on time, just like they said. They kept me updated on the delivery time, which I liked. It was nice to know what was going on.

Christmas gift order

Communication

After I read some reviews, I wasn't sure if I should order from Bodega. Turns out, I had the same bad service. Getting those auto emails over and over was annoying, and I wasn't sure if my order would make it in time for Christmas. I tried reaching out to customer service by email, but got no reply. All in all, pretty disappointing.

Sale items

Delivery

I bought some stuff on sale from this store. I waited for 21 days, like they said, but my order didn't move at all. When I tried to cancel, they said I couldn't because it was on sale. I think that's super sketchy. They put things on sale and then won't let you cancel. The shipping time they gave me seemed random and clearly wasn't happening in my case. Their customer service wasn't helpful at all, so I wouldn't suggest this "business" to anyone.

Various items.

Delivery

As someone who's been comin' to this store for a while now, I gotta say, I've been pretty let down by the service lately. I've been waitin' way longer for my orders to come in, with some of 'em takin' a whole month to show up. And to top it off, three of my orders got cancelled 'cause the store's website didn't have accurate inventory. It's been a real pain 'cause I missed out on stuff that I coulda got somewhere else easily.

Delayed domestic shipment

Delivery

My shopping experience at the store recently was pretty disappointing, eh. I ordered a product and had to wait about 3 weeks for it to be shipped in Canada, eh. I sent many emails asking about the delay, but kept getting the same answer - they were swamped with orders, eh. The lack of communication and long wait really got on my nerves, eh. I tried to stay polite and patient, but the service was not up to par. Sadly, I won't be going back to that store again, eh.

customs clearance assistance

Service

I had a really disappointing experience with the support team at Bodega. I needed help with customs clearance, but they messed up the declaration of my items, which made things way more complicated than they needed to be. The answers I got back seemed like they were just automated, like nobody actually cared about my problem. It was super frustrating to feel like I was all on my own trying to figure things out. Honestly, it seems like this company doesn't really value taking care of their customers.

Expensive delivery fees, long wait time, cancelled items, unhelpful support

Price

So, like, I had a really bad time dealing with this company. The shipping fees were crazy high, my order took forever to get here, and to make matters worse, half the stuff I ordered got cancelled but I didn't get my delivery fee back for those items. When I tried to talk to their customer service about it, they were no help at all and kinda brushed me off. It sucks to see a company act like that when they should be all about making customers happy and giving good service, eh.

Sale item

Service

I messed up when I ordered the wrong size of a sale item that was marked “final sale.” I reached out to customer service and they fixed the problem right away. The deals are amazing and I was really happy with the customer service. Looking forward to visiting the store in person soon!

Slushies and chips

Delivery

So, like, I went to the store and got myself a slushie and some chips, eh? The store was pretty cool and I had a super awesome time there. But then, when I tried to order stuff online, it was such a bummer, eh! Every time I ordered, I either got the wrong stuff or only half of my order and had to get a refund. It was so not cool, eh.

Unauthorized charges

Returns & Refunds

I am so cheesed off with this place. They went and charged me for a membership I never even signed up for, and it cost me $44.90! After I gave them a piece of my mind, they did end up giving me back all my money, but what a hassle! I had to call my bank and cancel my debit card just to be safe, in case they tried to sneakily charge me again.

Two items

Delivery

I just bought two things online and it's been pretty good. The prices were fair and my order went smoothly. Shipping took about a week for both things, which was fine with me. The only thing that bugged me a bit was that the packages looked kinda dirty on the outside when they arrived. Luckily, the stuff inside was okay, but I'll keep it in mind for next time. Even though some people gave the store bad reviews, I feel lucky that everything went well for me.

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About Bodega

Bodega is a tech startup founded in 2017 by two former Google employees, Paul McDonald and Ashwath Rajan. The company originally aimed to revolutionize convenience shopping through the implementation of unmanned smart pantry boxes, essentially modern vending machines stocked with non-perishable items, located in lobbies, offices, and residential buildings. Bodega's initial concept, despite its innovative tech approach to retail, faced significant backlash for potentially threatening small local businesses, particularly corner stores traditionally known as "bodegas." Following the criticism, the company rebranded to Stockwell in 2018, emphasizing a more community-friendly image and expanding its service offerings before ultimately ceasing operations in July 2020.

Contact Information

Clearway Street 6

02115 Boston

United States

📧 support@bdgastore.com

☎ 8668526334

🌐 bdgastore.com

Last update: November 29, 2024

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