Shayne

I was really let down by the service I got from this company. They didn't follow the instructions or the photos I gave them. When I asked about getting my money back or fixing the product, they said they could make changes to make me happy. But the new version was even worse than the first one. It seems like they didn't even try to fix things or meet my needs. And on top of that, they said I couldn't get a refund if they made more changes, which doesn't seem right.

My experience with this company was just awful. I ordered a dress thinking it would be perfect, but when it arrived, I didn't like it at all. I contacted customer service right away to return it, but they didn't get back to me for weeks. Finally, when they did, they blamed it on some technical issue with the return label. It was so annoying! I had to deal with it myself and dispute the charge with my credit card. Then I had to send the dress back on my own dime because of their strict 30-day return policy. The customer service team was so unhelpful and hardly communicated with me. It was really frustrating.

I messed up when I ordered the wrong size of a sale item that was marked “final sale.” I reached out to customer service and they fixed the problem right away. The deals are amazing and I was really happy with the customer service. Looking forward to visiting the store in person soon!