Betabrand

Betabrand reviews

18 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
17%
Would buy here again
Ordering
5.6
Service
4.8
Pricing
5.6
Delivery
4.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Super long and comfortable pants

9.0

"These pants are, like, so awesome because they are, like, super long and comfy, eh! I mean, seriously, they are the best, eh! The fabric is, like, ..."

Critical

Delayed Order

3.0

"I just bought something from this company and it was a total disaster. I placed my order at the beginning of June, and by October 31st, I still had..."

Most Voted

Super long and comfortable pants

9.0

"These pants are, like, so awesome because they are, like, super long and comfy, eh! I mean, seriously, they are the best, eh! The fabric is, like, ..."

Reviews (18)

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Delayed Order

K

8 reviews

3.0
Overall Rating
Would buy here again
No

I just bought something from this company and it was a total disaster. I placed my order at the beginning of June, and by October 31st, I still hadn't gotten it. I contacted their customer service several times, but all I got were excuses and no real answers about when my order would arrive. Dealing with a company that isn't upfront and doesn't offer good customer service is beyond frustrating. I'm really let down by how they handled my order.

Detailed Ratings

Order
2.0
Service
2.0
Price
6.0
Delivery
2.0

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In-stock sale items

H

4 reviews

6.0
Overall Rating
Would buy here again
No

It's no surprise that preorders come with delays, but for items that are supposedly in stock and ready to ship, the wait for processing and shipping is unacceptable. The prices are through the roof, and while the quality is good, it's not worth the hassle, eh.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Awesome clothes

V

1 reviews

7.5
Overall Rating
Would buy here again
Yes

Oh man, I got these super cool clothes and let me tell ya, they are top notch! I've been getting them for ages now and I keep raving about how awesome they are. But there was this one time when my order took forever to get to me and I had to send a bunch of emails to figure out where it was. But hey, it did finally show up and the quality was still incredible.

Detailed Ratings

Order
6.0
Service
8.0
Price
10.0
Delivery
6.0

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Quality concern with recent order

E

3 reviews

4.5
Overall Rating
Would buy here again
No

I've bought stuff from this company before and usually I've been happy with what I got. But this last order I placed on April 2nd has been a letdown. They took my payment right away, but my order still hasn't been shipped. It's making me doubt how good their service really is, especially since their prices are pretty high. I'm thinking about reaching out to ask for a refund because of this delay.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
4.0

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Perfect fitting and comfortable pants

S

10 reviews

7.0
Overall Rating
Would buy here again
Yes

The pants are just amazing - they fit perfectly, are so well-made, and super comfortable. I've bought four pairs and I wear them to work every single day without fail. But, the only downside is how long it takes for them to show up. Usually, it's about a month or two before they arrive. Sometimes they come earlier than expected, but most of the time I just gotta be patient. If waiting around for your order isn't your thing, you might wanna try shopping somewhere else. Besides the pants, I've also given the jackets and some tops a shot. They're okay, but the sleeves are just too tight for my liking, so for now, I'm sticking to the pants.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
6.0

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Planted Leggings

S

1 reviews

4.5
Overall Rating
Would buy here again
No

I ordered a pair of Planted Leggings from this online store and I was so excited to get them. But here's the thing - I never got an order confirmation after getting charged. So I waited it out for like four whole days before I decided to email customer service. They gave me an order number, but still no confirmation email. Then it was like 10 more days went by with no updates, until they told me to download this special app for tracking. Even after using the app, still no shipping confirmation. So after waiting another 7 days, I emailed them again and finally got that shipping confirmation. But guess what? I still haven't gotten those leggings yet. I wanted to wear them on May 18th, but that's looking pretty unlikely now.

Detailed Ratings

Order
4.0
Service
4.0
Price
6.0
Delivery
4.0

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3 pants

C

2 reviews

5.0
Overall Rating
Would buy here again
No

I bought 3 pairs of pants from the website back in June 2022, spending more than $150. But now it's December 2023 and I still haven't gotten my order. I reached out to customer service multiple times, and they told me they couldn't guarantee when I would get my stuff. It's pretty disappointing that they haven't kept me in the loop about what's going on. Companies shouldn't take your money without giving you updates on when you'll get your stuff. I asked for a refund, but they said it needed approval first. I'm frustrated and not happy with how this business is being run.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Distressed denim pants

H

3 reviews

5.0
Overall Rating
Would buy here again
No

I recently bought a pair of distressed denim jeans from this online shop. I've had good luck with their stuff before, but this time I was really let down. The delivery took ages, and when the jeans finally showed up, they were all holey and frayed. The website didn't mention that they were distressed, just called them a "polished casual style", which was pretty misleading. Plus, there were no captions for visually impaired customers, so people with vision issues wouldn't even know about the distressing from the pics. Definitely a case of buyer beware!

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Lots of pants

Z

1 reviews

6.0
Overall Rating
Would buy here again
No

I bought a bunch of pants from this one place and man, it took forever for them to send them over to me. I was constantly bugging them about when they were gonna ship them out and all they kept saying was "soon", but that "soon" never came. And when they finally did send them out, they didn't even have all the pants I wanted, only half of them arrived. Not cool at all, dude.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Sale items not shipped

Y

1 reviews

4.5
Overall Rating
Would buy here again
No

I just made a purchase of some stuff on sale, hoping to get a good deal. But I was let down when my stuff didn't get shipped. I reached out to customer service for a refund, but they said no at first, so we went back and forth over email before they finally gave me my money back. Even after that bad experience, I decided to give them another shot and ordered more stuff recently. But it's been a month now and my stuff still hasn't been shipped. That's just not cool in today's competitive market. Even though I like their denim stuff, the slow service and delivery times are just too much. It's a shame, really.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
4.0

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Expensive Pants

C

1 reviews

4.0
Overall Rating
Would buy here again
No

I went all out and bought these pricey pants, but they still haven't shown up. It's been forever since I ordered them, and every time I check in, I just get the runaround. They keep blaming manufacturing problems, but after hearing other people's experiences, I'm not convinced. Eventually, they did give me my money back, but it's definitely soured my shopping experience.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
4.0

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Pants order

J

9 reviews

4.5
Overall Rating
Would buy here again
No

I ordered a pair of pants back in early June, but it didn't arrive by early August. When I called customer service, they told me about shipping delays, so I decided to cancel the order. It was disappointing because I've always liked their products and reliable customer service. Even though I was let down, I gave them another shot and ordered again in mid-August. Unfortunately, after five weeks, the order still hadn't shown up, so I had to cancel it again. It's too bad to see a company that's known for being good mess up like this.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
4.0

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Cool pants

L

1 reviews

2.5
Overall Rating
Would buy here again
No

I got these pants cause they looked so cool online, but when they came they were way too tight and the material was so scratchy and uncomfortable. I tried to get in touch with customer service to get my money back, but they never got back to me. Such a disappointment, eh!

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
2.0

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Really expensive stuff

L

7 reviews

6.0
Overall Rating
Would buy here again
No

The stuff is alright, but so freaking expensive. They're always having "sales" but they never have anything in my size. If you want a common size, you gotta pre-order and wait forever to receive it. And don't even bother with exchanging, everything is always sold out.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Two pairs of ill-fitting jeans

W

7 reviews

6.0
Overall Rating
Would buy here again
No

I bought two pairs of jeans from this company, but they didn't fit me right. When I tried to return them, I found out they were final sale. I lost over $100. Don't always believe the reviews on a company's website. It's better to skip shopping here to avoid any hassle.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Misleading pre-order

C

9 reviews

3.0
Overall Rating
Would buy here again
No

I really wish I had known that my items were on pre-order before I placed my order. The company didn't make it clear that the product wasn't ready to ship and wouldn't be until October. When I reached out to them, they said everything would be shipped on time, but that wasn't the case. Finding out about the delays after waiting for so long was really frustrating. The customer service didn't help at all and didn't even apologize, which left me feeling let down and like I'd been misled.

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

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Pants

Q

1 reviews

6.0
Overall Rating
Would buy here again
No

I've been a loyal customer to this company for years and always been happy with the quality of their products. But in the last six months, I've ordered pants four times and none have been delivered. Every time I ask for an update, I get the same generic response that doesn't help at all. It looks like they've completely stopped fulfilling orders, and I haven't gotten any real information on when I can expect my stuff. It's really disappointing to see a company that I used to trust let me down like this.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Super long and comfortable pants

B

22 reviews

9.0
Overall Rating
Would buy here again
Yes

These pants are, like, so awesome because they are, like, super long and comfy, eh! I mean, seriously, they are the best, eh! The fabric is, like, amazing and the cut is, like, on point, eh. I've been buying them for years now and I just can't get enough, eh. Sure, sometimes the service is a bit slow because they don't have a lot of stock, but it's totally worth the wait, eh!

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
8.0

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About Betabrand

Betabrand is an online clothing company based in San Francisco, California, that specializes in crowd-sourced and crowdfunded designs. The company was founded in 2010 by Chris Lindland. Betabrand is known for its unique approach to fashion, allowing consumers to participate in the design process by voting on which designs should move from concept to production. Their product line includes a diverse range of items, from dress pant yoga pants to reversible smoking jackets, focusing on blending comfort with style for both men and women. The company's history is marked by a commitment to innovative and interactive retail experiences, making it a standout in the e-commerce fashion industry.

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🌐 betabrand.com

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Last update: November 29, 2024

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