bentley Reviews

: 10
60% Would buy here again

Most relevant positive review

  2024-04-06
Luxury SUV
My experience at the store was amazing! The staff there really knew their stuff and answered all ...Read on
julia

Most relevant negative review

  2024-01-23
HORRENDOUS BUYING EXPERIENCE -
Horrible experience right from the get go. Customer service a joke. Called a half a dozen times. ...Read on
SHELLEY

Review with most votes

  2023-06-27
Air Canada suitcases
Purchased two identical Air Canada suitcases from Bentley in January 2019. We don’t travel often ...Read on
Michelle Roth

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    Luxury vehicle purchase

    Buying a luxury car from your dealership was amazing! The showroom looked fancy and every car was top-notch. The sales team knew their stuff, they were super helpful and made sure I got all the info I needed to pick the perfect car for me. Trying out different models and paperwork was easy peasy. I felt like a valued customer with all the personalized service. I'm really happy with how everything went down at your dealership and would totally recommend it to anyone wanting to get a luxury ride.


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    Expensive luxury car

    I bought a car from Bentley, and let me tell you, it’s all about luxury and elegance. You can see the quality and attention to detail in every part of the vehicle. The inside is so comfy and has all the latest tech stuff to make driving super enjoyable. The performance is top of the line, giving you a smooth and exciting ride. Sure, it's a bit pricey, but you definitely get what you pay for when it comes to top-notch quality and sophistication.


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    Luxury SUV

    My experience at the store was amazing! The staff there really knew their stuff and answered all my questions about the different models they had. The showroom was so clean and really showed off Bentley's craftsmanship and attention to detail. Buying my Bentley was easy and quick, and I left feeling really good about my decision to invest in one of their vehicles.


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    Luxury car customization

    I had such a great time at the store. As soon as I walked in, the staff were so friendly and helpful. They really listened to what I wanted and gave me great advice on customizing my luxury car. The sales team was so knowledgeable and paid attention to every little detail, which made the whole buying experience really easy and fun.


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    New car

    Oh my goodness, I can't believe I finally got my dream car from here! It's so sleek and shiny, and the interior is just amazing with leather seats and all the fancy gadgets. I feel like a celebrity driving it around!


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    Refined luxury car

    The car was amazing to drive, eh? It had a strong engine and a fancy interior. But man, the price was steep! The customer service at the dealership was great, but ordering it was a bit of a pain. Thankfully, the delivery was right on schedule, eh?


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    Luxury car purchase

    The experience at the luxury car dealership was kinda disappointing, eh. The staff didn't seem too interested in helping me out, just chit-chatting with each other, you know. When I did manage to grab someone's attention, they didn't seem too thrilled about answering my questions and didn't really know much, if I'm being honest. Felt like I was bothering them just by being there. The whole place had a snobby and unwelcoming vibe, which was a letdown 'cause they're supposed to be all fancy and classy. I walked out feeling annoyed and unimpressed, for sure.


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    HORRENDOUS BUYING EXPERIENCE -1

    Horrible experience right from the get go. Customer service a joke. Called a half a dozen times. Was never connected to a representative. Wrote 4 emails finally got someones attention to have them reply "its being processed". All of a sudden the luggage ships and when its received the lock does not work. I am now leaving in 2 days for vacation so they tell me after numerous back and forth emails to take it to the Bentley store and exchange. Great! I take the suitcase to the local Bentley store and not even the clerk could get the combo lock to work. She offers an exchange and even the new suitcases comb lock does not work. Just an apology. Sorry, thats all we can do. Crappy product from a ... company! I will never purchase from this company again.


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    Luxury SUV

    I gotta say, I thought I was in for a top-notch experience when I decided to splurge on a luxury SUV from this company. Sadly, I was let down big time. The whole ordering process was a mess, with instructions that made no sense and customer service that was no help at all. The service I got was alright at best, with no real sense of urgency and nobody seemed interested in helping with my issues. And the prices, I mean yeah I expected them to be high but what I got in return just didn't match up. And let me tell you, don't even get me started on the delivery - delayed over and over again with zero communication. I was hoping for a smooth and top-of-the-line experience but instead, I ended up feeling frustrated and let down.


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    Air Canada suitcases

    Purchased two identical Air Canada suitcases from Bentley in January 2019. We don’t travel often so they still look like new - except that after a weekend trip, taken by car, both broke in exactly the same way - a wheel fell off. I bought these for $139.99 plus tax each because the sales rep at Bentley told me the price included a ten year warranty on manufacturer defects.

    The website says bring them to a Bentley store and they will assess them there. I stopped in without the suitcases to ask about bringing them in, just to be sure. The sales rep said no, they do not take them without a paper slip from Air Canada due to damage on one of their own flights. I told the rep that I didn’t take a flight, but the wheels fell off just the same. The rep said, “oh that’s a thing?”and then told me I had to claim online instead.

    I went online and the warranty sections advises you to call. I explained the situation, I noticed one wheel fell off the first suitcase when pulling it out of my trunk, and the other fell off while wheeling it to my front door from the driveway. She immediately said, “so it was an accident”. I said no, there was no accident - I meant to take the suitcases out of my trunk and to wheel them home. The wheels just fell off. She put me on hold for five minutes.

    When she returned, she said to email customer service the photos and she would get back to me within half an hour, so I did. She replied that it’s not a manufacturer’s defect and thus not warrantable. What was she looking for in those photos, but to see the wheels had fallen off? The suitcases look like new (except those missing wheels). There’s no sign of wear or damage or anything. Why waste my time if you already made up your mind? I found myself scrolling Bentley’s website and came across quality testing - apparently Bentley tests the wheels with a “drop-test” which is dropping them onto the wheels from four feet off the ground, over and over. We don’t travel very often, my trunk is not that high, and I would not drop my own luggage thank you very much, I value my electronics too much for that. The suitcase are like new. It’s just those ... wheels. One on each suitcase.

    So, either the quality is ... or the warranty is a sham or both, and the customer service is terrible.


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