SHELLEY

Horrible experience right from the get go. Customer service a joke. Called a half a dozen times. Was never connected to a representative. Wrote 4 emails finally got someones attention to have them reply "its being processed". All of a sudden the luggage ships and when its received the lock does not work. I am now leaving in 2 days for vacation so they tell me after numerous back and forth emails to take it to the Bentley store and exchange. Great! I take the suitcase to the local Bentley store and not even the clerk could get the combo lock to work. She offers an exchange and even the new suitcases comb lock does not work. Just an apology. Sorry, thats all we can do. Crappy product from a ... company! I will never purchase from this company again.