Acne Studios Reviews
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In-store shopping experience and online purchase
I always have good experiences when I shop at this store. Whether I go to the actual store or buy stuff online, I'm always happy with the service and what they have to offer. Their website is easy to use and they have a good selection of sizes for things you might not find in the store. Last time I went to a store, a nice lady named Eva helped me out a lot. I've also gotten some really good deals during their sales on some really nice stuff.
Baseball cap
Oh my goodness, I just ordered this really awesome baseball cap online and it came super quickly! I received it just 3 days after ordering, all the way from a different country. And the best part is, shipping was free! Acne is definitely my go-to for fast shipping and great clothes.
Denim jacket and graphic t-shirt
I have to say, ordering directly from this place was super easy and quick. The website worked great, and my denim jacket and graphic t-shirt arrived pretty quickly. They were really well-made and just the right mix of fancy and casual. Honestly, I think some of the negative reviews I've read are from people who just couldn't handle the prices, bought one thing, and are now regretting it. That's just my opinion. That graphic t-shirt is now a key piece in my wardrobe, and whenever I wear it, I feel like a total rock star. Overall, I really had a great time shopping with this brand.
Gorgeous coat purchased
I got this super gorgeous coat from a store, and they sent it over from another city. But turns out, it was way too big for me. Even though the return policy had expired because I got sick, they still gave me a refund. And they even found a coat in my size! Frederikke at the store gave such amazing service.
Leather jacket
I recently bought a leather jacket from this store, and sadly, it didn't live up to what I was hoping for. It was supposed to be a gift, but the person who got it wasn't happy with it. I got in touch with customer service right away to sort out a return, but that's where things got tricky. Even though I live in Canada and got the package in Canada, all the communication with customer service was only in English. They said I had to wait for a return label, but I never got it. When I followed up by email, they said it was too late because the deadline had passed. After a lot of back and forth, I finally got the return label the next day. The whole thing was really inconvenient and left me feeling pretty let down by the whole customer service experience.
Face sweatshirts, hoodies, t-shirts, and pants
I gotta say, this fashion store always comes through with top-notch service. The deliveries are quick and smooth, which I really like. In the last couple of years, I've bought all sorts of stuff - face sweatshirts, hoodies, tees, pants - and every time, the quality has been amazing. I've never had a bad experience with any of my purchases, and the customer service always blows me away.
Jean jacket
Hey there, so I was a bit unsure at first because of some not-so-great reviews, but man, let me tell you, my experience was fantastic! The customer service team was just amazing - they were quick to respond on chat and phone, and surprisingly patient with my mix of broken French and English. They even went the extra mile by sending me measurements of another jacket I was eyeing through email. And when it comes to delivery, my jacket arrived super quickly from Sweden to Canada in just 4 days, and was nicely packaged. Honestly, I don't get why some people are being negative in their comments. Overall, I'll definitely be coming back to shop here. Thanks a lot!
Bag accessory
I bought this bag accessory from the store and I gotta say, the customer service was amazing. I later lost the accessory that came with the bag, so I contacted customer support to see about buying a replacement. They got back to me super quickly and were really helpful. The person I talked to, Gillian, went out of their way to help me out. They not only talked to the manufacturing team but also arranged for a new accessory to be sent to me for free. I was really impressed by how efficient and caring the customer service team at this store was.
Delayed shipping, assisted by customer service manager
I was really bummed about my order being delayed, but thank goodness I got some amazing help from this guy named Alex in customer service. He really paid attention and went out of his way to make sure my order got shipped ASAP. Even though I had heard some bad things about their customer service before, Alex's great attitude and quick work have totally won me over as a customer for life.
Review with most votes
Denim jacket and graphic t-shi
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