Donnie

Well, my recent experience with this store wasn't all that great. I've been a loyal customer of theirs for years, but their customer service really let me down this time. I found a pair of jeans on sale at other stores and asked if they could match the price. They said yes in an email, so I called to place my order right away. However, the rep put me on hold a bunch of times, played some terrible hold music, and then changed their mind. They said they thought I was talking about different jeans, even though I made it clear which ones I wanted. I tried to push for the lower price since it was available elsewhere, but no luck. This whole thing left me really frustrated and like they didn't value me as a customer.

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I just talked to a customer service rep about some account trouble I was having. They knew their stuff and were super helpful in fixing things up quick. I was really impressed with how professional they were and how they went out of their way to help me out. All in all, it was a good experience and I'm happy with the service I got.

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