1StopLighting - Overall Rating based on 26 reviews
Featured Reviews
Reviews (26)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Damaged chandelier, quick replacement, excited to hang
I was super excited to finally get our gorgeous chandelier, but when it showed up, it was all banged up. I was totally bummed out, but luckily, they sent a new one real fast. The folks on the customer service team were really helpful and kind, and I'm grateful they didn't waste any time sending me a replacement. Now I'm itching to get it up and admire its beauty in our place. Can't wait!
Scam, poor condition, no customer service
Despite some bad reviews, I thought I'd try this company out. But ya know what? My experience was just as bad as those negative comments. The thing I got was junk and when I tried to reach customer service, no one was around to help me out. It's so annoying to be stuck with something that's not up to par.
A cool lamp for my bedroom
Oh my goodness! I picked up this really awesome lamp for my bedroom from here and I just had to share my thoughts! The person I chatted with was super smart and really nice. They even let me know about a missing item in my order and kept me informed about it. Plus, my order arrived really quickly, which was fantastic. I'm thrilled with how my lamp looks in my room, it's just amazing! Thanks a lot!
Assistance with order error
I recently had a great experience talking to a customer service rep about a mistake in my order. Jhorjon Vestido helped me out, and I gotta say, he was super helpful and nice. He fixed the problem really fast and I was really impressed with how quick he was. It's such a relief to know the company has awesome people like Jhorjon working for them. Thanks a lot, Jhorjon, for your amazing service!
Resolved order issue
I had a problem with an order I placed so I reached out to customer service for help. The person I was dealing with couldn't fix it, but then Princess took over. She was great to talk to every day and she fixed all the issues I was having. I'm thankful for her professionalism and hard work to make sure I was happy with my order.
Lighting fixtures
I just had to reach out to the help desk and let me tell you, Ann Magat was amazing! She was so helpful and took the time to answer all my questions. I was getting a bit frustrated with my order, but Ann quickly fixed the problem and made everything much easier. I really value her skills and professionalism. Thanks a ton, Ann!
Lighting fixture
I wasn't sure about ordering from this company at first, but the price was way better than other stores so I gave it a shot. They said they'd ship it to me the next day or give me an even bigger discount, so I thought, why not? Turns out, they actually came through and my light fixture arrived quickly and in great shape. I'm really happy with how everything turned out and I'll definitely think about ordering from them again down the road.
Two kitchen light fixtures
The customer service was great. I bought two new light fixtures for my kitchen because they were recommended. But when my electrician tried to install them, they didn't work. I called customer service to return them, and they quickly gave me a credit. They told me to donate or throw away the fixtures. It was disappointing that they didn't work, but I liked how fast and efficient the refund was. The new light fixtures we got instead were just right and made our kitchen look even better.
Quick Service
This company has totally won me over with their top-notch customer service. Recently, I had a little hiccup with my order, but one of their super friendly agents had it all sorted out in a jiffy. I was really impressed with how professional and quick the customer service rep was, they made me feel like a valuable customer. I've always loved how fast they ship out my orders, but now I can say for sure that their customer service is top-notch and they're at the top of my list. Keep up the awesome work, guys!
Missing Chandelier Pieces
I recently bought a chandelier from this company for $1,500, and I was disappointed to find out that not all the pieces were in the box. It caused a delay in setting it up and was frustrating for me. When I asked for help, I was told I might have to buy the missing pieces. That kind of customer service is not okay, especially when you spend that much. They even advised me not to get another chandelier from the same brand because of the same problem. It's really disappointing to spend lots of money on something and not get the quality and service you deserve.
Lantern purchase mix-up
I ordered a black lantern from 1StopLighting, but they sent me a bronze one instead. When I contacted customer service for help, they couldn't track my order or find a solution. The prices for their products keep changing, which makes it hard to trust the information they advertise. This lack of transparency lets them avoid being responsible for mistakes. If you have any problems, their customer service is not helpful and can be unfriendly. My interaction with a rep named Jhonjon Vestido was really bad. He was rude, defensive, and talked down to me, even saying he's not God and couldn't help me. It was unprofessional and not okay for him to act like that.
My order
I loved how quick and simple it was to place my order. The website was so easy to navigate, and I easily found exactly what I needed without any stress. It was a seamless shopping experience!
Tax promotion honored on previous order
I got an email from the store about a tax promotion they were doing in March. Since I bought something earlier that month, I contacted customer service to see if they could give me the promotion for my previous order. The person I talked to was really helpful and applied the promotion to my purchase right away. I was happy with how professional and nice the customer service rep was. Overall, I had a great experience with 1StopLighting and will definitely shop with them again.
Return process
I had a really bad experience with this company. I accidentally ordered the wrong thing and followed their return instructions. They said they got the return, but I didn't get my money back for weeks. They emailed me saying everything was fixed, but it wasn't. I had to talk to my bank's fraud team to finally get my money back. This company is not honest and can't be trusted.
Golden Eleanor articulating wall lamp
I got the Golden Eleanor articulating wall lamp from this company and it didn't go well. The switch on the lamp is way too sharp and I ended up cutting my finger trying to use it. The part under the switch is really thin and feels cheap, which makes it easy to hurt yourself when adjusting the light. Also, the tab used to move the arms of the lamp is rough and has sharp edges. The joints in the arms are super tight, so tight that the finish starts to come off when you try to move them. I paid $125 for this lamp and I'm really disappointed in the quality and how unsafe it is. I tried to return it, but they said no because it was already installed. They only offered me $10 back when I asked for 50%, which isn't fair at all considering how bad the product is.
Order was on back order
So yeah, I ordered this thing and they were all like, "Whoops, it's not actually in stock for like, two months." I tried to cancel and get a refund, but they keep saying it's on the way. I mean, seriously, what the heck, eh? I just want my money back, you know?
Replacement for lost package
Hey, so sometimes stuff goes missing in the mail, you know how it is. But the important thing is how the company deals with it. And let me tell you, they totally aced it! Princess Reus quickly fixed my problem and sent me a new package without any fuss. I couldn't have asked for a better outcome!
Home lighting
I just wanted to mention how great the service was that I got! The person I talked to really went above and beyond to help me out. I would definitely suggest this company to anyone in need of home lighting. The service was excellent and the prices were unbeatable. Thanks a lot for making everything so easy for me!
Large light fixtures
So, I got these really big light fixtures from this place, eh? And one of the globes had a problem, but Gerard fixed it real quick! Now I got 4 of these huge lights from them and they're fantastic. I'm definitely gonna keep shopping there because the customer service is top-notch, the prices are good, and they're totally dependable. Cheers!
Order confirmation issue
I had a really bad experience with this company. I placed an order and never got a confirmation email. The customer support wasn't helpful at all, they just told me to talk to a useless virtual assistant. Finally, when I managed to chat with a real person, they quickly closed the chat and said my order didn't go through. I felt really frustrated and disrespected by their lack of help and rude attitude.
Review with most votes
Outdoor lights purchase
We just got 7 outdoor lights for our newly renovated house and they are stunning! But, we ended up with an extra one. I contacted customer service on their website and they made... Read onBy: Ashlynn