Shutterfly Reviews

: 20
25% Would buy here again

Most relevant positive review

  2024-02-05
Messing around with Shutterfly’s AI is like jumping into a pool of creativity. It's so easy to use, it's like it knows exactly what I...Read on

Most relevant negative

  2024-04-06
I've been a customer with this company since the early 2000s, and for the most part, I've been pretty happy with the service. But, my rec...Read on

Review with most votes

  2024-02-05
Messing around with Shutterfly’s AI is like jumping into a pool of creativity. It's so easy to use, it's like it knows exactly what I...Read on

Reviews (20)

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    Photo book creation

    Messing around with Shutterfly’s AI is like jumping into a pool of creativity. It's so easy to use, it's like it knows exactly what I'm thinking and bam - my ideas come to life in no time. There are so many choices, the colours are so bright, and the end result always blows me away. I'm excited to see what else this AI can do, but for now, I'm super happy with what I've made. I would totally suggest it to anyone wanting to show off their artistic flair.


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    I made so many projects over the years

    I made so much cool stuff on this site! I made all sorts of photo books and they always turn out amazing. The customer service is top-notch, and they always help me out when I mess up. Just make sure to use good quality photos, otherwise your projects won't look as good. Start early so you can get your stuff on time!


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    Photo prints and photo books

    I've been a customer with this company since the early 2000s, and for the most part, I've been pretty happy with the service. But, my recent experience was a total letdown. I ordered some photo prints and books, and it turns out that over 5000 of my photos went missing and can't be recovered. It's just not right. And to make matters worse, they only offered me a $20 gift certificate as a way to make up for it. That's ridiculous. Plus, nobody even bothered to get in touch with me to explain what went wrong. It's really disappointing. I suggest making sure you back up all your photos elsewhere or invest in digital storage so you don't end up feeling like I do right now.


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    Travel photo book

    I recently bought a travel photo book online and put a lot of effort into editing it just right. I made sure there were no mistakes and that the font was consistent all the way through. But when I got the finished book, I was super let down. The first page had a big typo - "NEW DELHI" was spelled correctly at the top, but was messed up as "N2w Deli" at the bottom in two different fonts. And then there was a page that was supposed to show the different ways of getting around on the trip - "Planes, Trains, Boats, and Bikes." But instead, it said "PLAINS." What a disaster! It totally ruined the gift I spent so much time making. I felt pretty embarrassed and disappointed with the lousy quality of the final product.


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    Too many ads

    The product was okay, but honestly, I kept getting bombarded with ads every single day. I tried unsubscribing, but those ads just kept coming and it was driving me crazy!


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    Prints order issues

    Don't bother ordering prints from here! The app doesn't keep track of the prints you choose, so you have to remember them yourself. I had to reorder multiple times to get my order right, and the shipping is really slow. I won't be returning.


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    Photobook order delay

    I ordered a photobook not long ago but it's taking forever to show up! The tracking just kept saying 'Waiting for UPS pickup' for a whole week. When I reached out to customer service through the online chat, all they said was to give it one more week. Waiting for two whole weeks was super annoying, especially since I could have just printed the photobook here and had it right away.


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    Printing pictures

    The colors are always weird, and you can't even print cards in the right size. Also, the way you use it is just so frustrating. They should really make it easier for people to customize their prints.


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    Ordered printed plates

    I got some plates printed, and two arrived broken, just like my mom's fave vase. When I asked them to fix it, it was a real headache, like trying to solve a Rubik's cube blindfolded. It was a disaster, like when my dog got into the trash and scattered it all over the yard. I'd warn my BFF to steer clear of this company, just like I steer clear of broccoli at dinner.


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    Incorrect order received

    I had such a terrible experience with this company. They totally messed up my order and when I tried to get it sorted out, they just kept making excuses. I definitely won't be using their service again and I suggest others to be careful too.


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    Photo book creation

    I just ordered a photo book for my mom's birthday from this company, and I have to tell you, I was super bummed with how it turned out. I spent a lot of time picking out the perfect family photos from over the years, but when I got the final product, it was a total letdown. The photos I uploaded were supposed to be high-quality shots from my Sony A7iv camera, but they came out all fuzzy and not so great. I even tried to fix things by making the book smaller and going with a soft cover to save money, but the image quality still stunk.


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    Holiday card order

    I just ordered some Holiday cards from this company, thinking they would arrive on time for the festive season. But no luck - even with expedited shipping, the cards showed up five days late. I was super bummed about the bad service and lack of customer care. It's pretty clear that all they care about is making money, not keeping customers happy. I definitely won't be giving them my business again.


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    Prints and one magnet order

    I've been waiting for my prints and magnet order from Shutterfly, and it's been pretty frustrating, eh. I placed my order two weeks ago and it still hasn't arrived. The waiting time is just not cool, and I'm kinda bummed that they haven't kept me in the loop about what's going on. I thought a big company like Shutterfly would have better service, but I guess not.


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