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Electronics accessories
I recently bought some electronics accessories from this online store, and let me tell you, it was a total waste of my time. The delivery driver lied about trying to deliver my package, which is just not cool. When I contacted the chat support for help, they couldn't do anything to fix the problem. It's pretty obvious that customer satisfaction is not a priority here, as seen on Trustpilot, and now I understand why. If lying and bad customer service are allowed at this company, count me out.
Heavy parcel delivery
I just bought some big packages from an online store and the delivery team, Mike and Billy, totally blew me away with their awesome service. They delivered my stuff a whole week early and even brought it all the way to the patio like I asked. Their professionalism and going the extra mile is really impressive. Huge shoutout to Mike and Billy for their exceptional service, they deserve all the praise.
Furniture item
What a disaster of a delivery experience from this company! We were given a delivery time slot and waited eagerly by our front door, only to get an email two minutes after the time was up, saying the driver couldn't make it and left a card. Nobody came to our door, and there was no card! We called their office, and they said the driver was close by, but he never showed up, despite us waiting on the road to flag him down. After multiple calls, we were promised the parcel would be dropped off at the end of the day, but that didn't happen either. The parcel finally arrived a day late, and the driver even had the nerve to say it wasn't even on the van for delivery the day before. This whole thing was a major waste of time and very frustrating. DX seriously needs to improve their systems to avoid this kind of mess in the future.
Electronic gadgets
I bought some electronics from an online store not too long ago, and I gotta say, I was super let down by how they handled the delivery. They told me I'd get my stuff sometime in the mid-afternoon, but guess what? The delivery never showed up. And to top it all off, the item got sent back to the depot and nobody bothered to tell me why or when I could expect to actually get it. The lack of communication and transparency really bugged me and left me feeling totally frustrated and unhappy with the whole shopping ordeal.
Dash cam footage incident
Hey there,
I just wanted to share with you a not-so-great experience I had with one of your drivers recently. So, I was walking on this narrow countryside road, minding my own business, when this driver comes zooming by at crazy speeds. I had to stick out my leg just to try to get him to slow down because my hands were full trying to protect my dogs from the passing cars.
But instead of being understanding, this driver slams on the brakes, skids past me, and then has to back up at least 5 meters on an uphill slope. Throughout all of this, he was hurling insults at me and insisted he was only going 35mph, which was totally not true. It was pretty clear he didn't care about slowing down or sharing the road with others.
My main concern was the safety of myself and my furry companions, and this driver's aggressive behavior definitely put us in harm's way. I really hope your company can do something to teach your drivers to be more careful and considerate when it comes to sharing the road with pedestrians, especially in areas without sidewalks. Thanks for listening.Wireless earbuds
I'm really disappointed with the service I got from the company. I ordered wireless earbuds two days ago and I'm still waiting for my package. It's just not right to leave customers hanging like this. I reached out to the company I ordered from and they're trying to sort things out with the supplier to fix this bad service. I'm keeping my fingers crossed that I'll finally get my package tomorrow like they said.
Expensive gear
Eh, so I've been getting some real pricey gear delivered from this place quite a few times, eh. And you know what? It always shows up right on schedule and in mint condition. Like, I can't even wrap my head around how top-notch the delivery is. This company is honestly one of the best when it comes to getting your stuff to you all safe and sound and on time. I'm seriously blown away, eh.
Window blinds
Just checked my security cameras, eh? No one came down the driveway, so I'm not sure where the blinds went, eh?
Camera lens purchase
I don't normally write reviews, but I had such a terrible experience with this company that I felt like I had to say something. I ordered a camera lens and was supposed to get it delivered between 8 am and 6 pm on a Tuesday. Well, surprise surprise, it never arrived. The tracking info didn't help at all and when I called customer service, I got passed around three times before being told they couldn't even find the driver. Can you believe that? It's just unbelievable how incompetent they are.
Winter coat and gloves
So, I ordered this winter coat and gloves online 'cause my mom said I needed 'em for when we go see Grandma up north. I was so pumped when I ordered 'em, but then I got TWO messages sayin' they were comin', and then nothin'! Like, what's the deal with that? So annoying. And then they finally showed up THREE days late, and the delivery guy was all, "I'm not the usual guy," like, no kidding, how would I know that? And the tracking was a joke, showin' 'em movin' and then just stoppin', just like the driver's blank face. Ugh, kinda sucked overall, to be honest.
Electronic gadgets
So I just bought some electronic stuff from this online store, but man, let me tell you, the delivery service was a real letdown. They told me they'd deliver it within the whole day, but the package never showed up on the day they promised. And to top it off, they didn't even bother to keep me in the loop about what was going on. It was super inconvenient and really got me frustrated. I tried calling customer service for some help, but I was stuck on hold for what felt like forever with no solution in sight. Ended up having to contact the supplier directly to sort things out.
Unable to deliver to the correct address
I recently had a really frustrating experience with this company. I made sure to give them clear instructions for the delivery, but they totally dropped the ball. When I tried to call their customer service, they just told me to check their website. Even though their tracking said the package was "delivered," it never showed up at my place or my neighbor's like I asked. All in all, it was a huge letdown.
Electronics accessories
I've been waiting for my package for what feels like forever, eh! I've tried contacting customer service a bunch of times, but each time they just give me the runaround. It's so frustrating, eh!
Medication
I recently bought some meds from this website and man, was I let down by the delivery process. Supposed to get my package yesterday, so I spent all day refreshing the tracking page, excited for it to arrive. But no dice. Check again today and it's back out for delivery. Then suddenly, it says it was left at my back door, but there's no pic to prove it. I looked at my security cameras, checked around my property, nada. Hit up customer service for help and all they say is to contact the vendor, then bam, I'm disconnected. Now I'm stuck without my meds for the weekend, waiting until Monday for a fix. Wish I'd known this company was gonna be such a pain - would've bought from somewhere else.
Electronics accessories
I recently bought some electronics accessories from an online store and I've gotta say, I was super disappointed with how my order was delivered. I was checking my email for updates on the delivery, and I was completely shocked when I saw that my package was apparently dropped off at an address that doesn't even exist, 20A, while I was home the whole time. I reached out to customer service and they told me that my package was actually left at a random house on a different street with a totally different house number. My husband had to go searching for it and he found it just stuffed haphazardly down the side of someone else's house. It was such a unprofessional and inconvenient experience. I strongly recommend that folks be cautious when ordering from this store.
Electronics accessories
I bought some electronics stuff online not too long ago, but I gotta say, it wasn't the best experience. Everything seemed fine when I placed my order, but when my stuff finally arrived, it wasn't what I expected. And to top it off, the delivery got delayed more than once, messing up my plans because I was counting on getting my stuff on time.
Electronic accessories
Every time I order from this company, I can't help but feel like I'm taking a chance. The products are affordable, but you never know if they'll be good or not. The customer service is pretty much non-existent, and don't even get me started on the delivery times - it feels like waiting for a snail to crawl across a finish line.
Car parts purchase
I got the car parts way later than I was told because they couldn't deliver them properly and no one communicated with me about it. I even paid extra for express delivery but that didn't happen like they said it would. I'm definitely going to let the supplier know how disappointed I am with their delivery service.
Second item delivery
As someone who shops online a lot, I gotta say, I'm really not impressed with the delivery service from this retailer. Supposedly this dude named "Ben" is in charge of deliveries, but all I've gotten from him is a bunch of letdowns. After missing the last delivery, I'm starting to think this whole courier thing might be a scam. Today was supposed to be the day for my second item to show up, but surprise, surprise, I'm still waiting on that elusive "Ben" to come through.
About DealExtreme
DealExtreme, also known as DX, is an online retail and wholesale store based in Hong Kong. Founded in 2005, it primarily deals in a wide range of products, spanning from electronics, computer accessories, mobile phones and accessories, to car accessories, hobbies, toys, and lighting. DX is known for offering a vast selection of items at competitive prices and providing free worldwide shipping on all its products. Over the years, DealExtreme has grown to become a significant player in the international e-commerce scene, attributed to its vast inventory and commitment to customer service.
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Categories DealExtreme
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Seite online seit: May 16, 2017
Letzte aktualisierung: November 29, 2024
Review with most votes
Second item delivery
As someone who shops online a lot, I gotta say, I'm really not impressed with the delivery service from this retailer. Supposedly this dude named "Ben" is in char... Read onBy: Nitzsche