Carmellimo - Overall Rating based on 23 reviews
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Recent booking experience
I had a really bad experience booking with this company. They said they had a spot for me, but after I paid, they told me they couldn't actually book me. They apologized, but then tried to give me a worse vehicle and kept the extra money I paid. I recommend finding a more dependable transportation service instead.
Reservation mishaps
I've had a bunch of bad experiences with this limo service in Austin, Texas. Three different times, I booked online through their site or app and every time they ended up cancelling last minute because they didn't have any drivers available. It's been a real pain and has totally frustrated me, making me not want to recommend this service to anyone else in Austin. The fact that they don't communicate well and keep cancelling on me has really soured my opinion of this company.
Booked a trip, hidden charges, demanded tip
I went on a trip with this company and I wasn't pleased with the service. For starters, I don't appreciate that they expect tips at the end of the trip. I already paid for the trip upfront, so why should I have to fork over more cash? And not everyone carries around cash nowadays, so it's a bit of a hassle. On top of that, they should be more transparent about any hidden costs like tolls when booking a trip. People like me who are visiting wouldn't be aware of these extra charges unless they were told about it clearly beforehand. All in all, not the best experience.
Quick booking process, included all fees
Booking was super easy when I called, all the fees were clear and laid out for me. The person I talked to even hooked me up with a discount and shot me an email to confirm my booking. On the day of the trip, our driver was right on time and ready to roll. The car was spotless and we got to our destination pretty darn quickly. The driver even helped us with our bags, making sure the ride was nice and easy.
Late arrival and lack of communication
Our experience with this service was absolutely terrible. We were left waiting with no idea how to find our driver, even though we were on time. After trying to call twice and getting disconnected, we had no choice but to take a taxi. The company wouldn't give us a refund, even after we wrote a bad review on TripAdvisor. It's hard to believe a company can function without explaining such a simple thing. We definitely won't use their services again.
Taxi prebooked JFK to Times Square
My family and I had booked a taxi in advance from JFK Airport to Times Square. After a tiring 14-hour journey, all we wanted was to reach our destination and unwind. However, the taxi never showed up! We tried calling multiple numbers, but nobody picked up. They had even charged us already. I sent an email with a complaint through their website, but received no reply or refund. I definitely won't be using that company again. It's much simpler and less stressful to just hail a taxi at the airport instead.
Car service
I was so happy with how quick the car got there. It was really clean and comfy, and the driver was super nice the whole time. The price was really good, and I even saved some extra cash with a coupon. Only bummer was I had to book over the phone because the website wasn't working right.
Recent frustrating experience
I just had a super frustrating experience with this service. I tried to book a car using the app, but I kept getting error messages. Even though I had already found another way to get where I needed to go, a car showed up at my place. I had to cancel, but I still got charged for tolls and tips for a ride that didn't even happen. This isn't the first time this has happened, and I've tried to give them a chance before, but this is just not okay. So, I'm done with this service.
Chelsea to Newark Airport transfer
I just booked a ride from Chelsea in NY to Newark airport, but when I got there, it was a total mess. The driver wanted to charge me more than we agreed on, and on top of that, he demanded cash payment. It was a real unpleasant surprise, and it left me feeling pretty annoyed. Even after all that, I got a receipt for the original price, which just showed how shady the whole situation was. I was left feeling frustrated and let down by the whole ordeal. I definitely wouldn't recommend this company to anyone else after this experience.
Airport transfers in NYC
I recently used Carmel for airport transfers during my trip to NYC and let me tell you, they went above and beyond once again. I had used their service back in 2019 and was really impressed, so I figured I'd give them another shot this time. From getting picked up at LGA airport to getting to our hotel in Times Square, and then the next day going to the cruise port in New Jersey, Carmel really delivered top-quality service. Even though I saw some negative reviews, I just went with my gut and I'm so happy I did. We used Carmel 4 times during our stay and each time, they were perfect. They kept us in the loop with clear and timely communication, the drivers were professional and polite, and the cars were spotless and well taken care of. We never once had to wait around or stress about being left stranded. I'll definitely be using Carmel again next time. Thanks, Carmel, for always coming through with such excellent service!
Traveling Service
I've been using this travel service for six years now, and I gotta say, I still love it! The door-to-door service is so handy and I always feel safe during the road trip. The drivers are friendly and professional, and they always pick me up right on schedule. My friends and I use this service for trips out of town, and we always think the price is fair and totally worth it. Overall, I'm really happy with this travel service!
Prepaid car service from airport to Manhattan Upper East Side and return
As a prepaid customer, I gotta say I had a great time with the car service from the airport to the Upper East Side and back. The drivers were super professional, quick to respond, and really polite, which made the ride super comfortable and smooth. What I liked the most was when the driver from the East Side to the airport took the fastest route without me having to say anything, they really knew their stuff and cared about my time. They definitely exceeded all my expectations as a rider.
Quick airport pick up
I just got back from another country yesterday and it was pouring rain when I landed at the airport. I called for a ride and the car showed up super quickly, just like they promised. The driver was so friendly and got me to my destination with no issues. The car was spotless too! And the price was way better than any other options I've seen. Carmel is definitely my go-to for airport rides now. Plus, I got $10 off for sharing my review, but honestly, I would have said all this anyway because the service was that great. Thanks a lot, Steve!
Last-minute cancellation
I just booked a car service last minute for my trip from Las Vegas to New York City. My flight got canceled a few times because of bad weather, so I had to cancel my reservation with the car service 12 hours before. Even though the company said I could cancel up to four hours before and get a refund, I didn't get my money back. It was really disappointing and frustrating. Regular taxi drivers are more reliable and cheaper than this car service. I wouldn't suggest using them at all.
My experience with the transportation service
My experience with the transportation service was a nightmare. I had booked a ride well ahead of time, gave all the necessary details, but when I arrived, there was no car in sight. The 5-7 minutes wait turned into a painful 40 minutes, leaving me stuck without a ride. This lack of competency and disregard for customers is just not acceptable.<br><br>I felt frustrated and helpless, especially dealing with it late at night. The poor service made me doubt their reliability and trustworthiness. It's clear that false promises and neglect are not what you want from a transportation service.<br><br>I strongly suggest avoiding this company for your transportation needs. My experience was really disappointing, and I wouldn't want anyone else to face the same. Find a different transportation service that's more dependable and cares about their customers.
Reservation for hospital to Westchester
It was 30pm, and they still wanted to charge me an extra $20. So, I told the dispatcher my concerns, and he just cancelled my reservation and said I had to find another way home. It was so frustrating and disappointing, I ended up stranded at the hospital. I definitely wouldn't suggest this service to anyone.
airport transfer, poor service, lost item
My experience with the airport transfer service was terrible. The driver they sent us was not good and couldn't even talk properly, which made the ride really awkward for my family. He seemed annoyed and couldn't even find the right way. To top it off, we forgot a bag in the car and when we contacted Carmel right away, they haven't helped us at all. It's been 5 days and we still haven't heard anything, so it's upsetting to think that our stuff might be with that driver.
Quick and helpful service for emergency hospital trip
I had to rush an elderly family member to the hospital, so we needed a car fast. Carmel showed up in just 15 minutes after I called and got us there quickly and safely. The driver was really kind and helped us get in and out of the car. Even though I'm getting paid to write this review, I still think Carmel is great and I'll definitely be calling them again in the future.
Airport transfer mishap
I had a terrible experience with this company. When I arrived at the airport, the meeting point they told me was at a completely different airport. The phone numbers provided were no help at all, I couldn't get in touch with anyone for help. I ended up having to take a local taxi to get to where I needed to go. When I finally got to the hotel, the driver sent me a rude message saying I never showed up. The worst part was when I tried to cancel my return transfer and get a refund through the booking platform, they only gave me back half the money because they said the driver was waiting for me. This whole experience was completely unacceptable and I strongly recommend not using this company.
Overcharged transportation service
My experience with this transportation service was terrible. I had scheduled a pick-up from the airport, but my flight got delayed, so I ended up arriving later than expected. I called the driver and was told everything was okay, but when I got there, the company asked for an extra $90 because they claimed they had been waiting for 2 hours. The reality was that they had mistakenly told the driver to come an hour early, which resulted in the unnecessary wait and extra charges. Even after showing proof of the mistake, we still had to pay the extra fee. The total cost for an 11-mile drive was almost $300, which is way too much. And to make things worse, the driver struggled to speak English, making the whole experience even more frustrating. Needless to say, I won't be using this service again.
Review with most votes
Taxi service
As someone who takes taxis a lot, I gotta tell ya about somethin' shady this taxi company does. They charge tolls at full price, even when they use Easy Pass or other syste... Read onBy: mackenzie