BlackBull Markets - Overall Rating based on 18 reviews
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Quick money
Hey, I finally got my money after two weeks. It was pretty awesome to see it in my account - a nice bit of cash for a 12-year-old like me. Hopefully next time it comes even quicker.
New brokerage experience
I just started using this brokerage, and I have to say, they are really easy to work with. The platform is so simple and doesn't throw too much information at you. The customer service is great, they're really nice and quick to respond, which makes everything better. I would totally suggest this brokerage to anyone who wants a professional and trustworthy service.
Customer service experience
I recently talked to one of the reps and I gotta say, they were really professional and knowledgeable. They communicated clearly and handled my questions efficiently. It was a great experience. Thanks for the excellent service!
Quick and efficient support
My first experience was awesome! They were really fast, even though we didn't give them all the right info at the start and messed up during registration. But when we reached out to them live, they were super fast and understanding. I'll definitely recommend them! Thanks for being so quick!
Forex trading account
I have to say, I was really impressed by the amazing customer service I got from my account manager. They knew a lot about forex trading, and it showed right from the beginning. They were patient, listened well, and took the time to explain difficult ideas in an easy way. I felt good about their ability to help me with trading and making smart choices. Their professionalism and commitment to my success were really great.
Free TradingView account evaluation
I had a really great experience with this company, eh? The platform is super easy to use and get around on. The customer service peeps were always there when I needed help. When I asked for my account to be checked for the free TradingView account bonus, it was quick and I got approved in about 10 minutes. Antonio from the live chat was awesome to talk to. Overall, I'm really happy with the service this company offers, eh?
Crooked practices
I got proof that this company is up to some shady stuff like messing with trades, charging extra when they shouldn't be, and spreading false info in ads. They promised a free tradingview account if I signed up with them, but then after I did, they hit me with a 500 usd bill! Such a bad time dealing with them; might have to take legal action. Their customer service only cares about taking my money out or charging me more. I'm ditching this broker by the end of the week; can't deal with their sneaky moves anymore. I've got all the pics they asked for, ready to send.
Trading experience
Hey there, just wanted to mention that my experience trading with this company has been really good. I love how fast their customer service is and haven't run into any problems at all. Deposits are quick and the spreads are pretty good. I haven't tried withdrawing money yet, but I have a good feeling about it. Overall, I think they're awesome and big shoutout to Caroline for being great! ❤️
Technical Support Assistance
I called for help with a tech issue and Daniela from customer service was awesome! She was quick to reply and tried different solutions step by step, starting with the obvious ones. Eventually, she fixed my connection problem with her expertise and problem-solving skills. She was super polite and paid attention to what I was saying. I was really impressed with the top-notch service I got.
Quick resolution of demo account issues
I was really impressed with how quickly and professionally the team dealt with the problems on my demo account. Even though it was just a demo, the team did a fantastic job fixing the MT4 issues. Everything was sorted out perfectly, and I'm thankful for the hardworking and awesome team that made sure everything went smoothly. Thanks for the great service!
Customer service experience praised
I recently had a great chat with one of your agents, who was super helpful and patient. This guy, Rodolfo, really went out of his way to help me with all my questions and problems. I was really impressed by how professional and dedicated he was to making sure I was happy. It's obvious that he's a real asset to the company.
Account setup and support
Setting up my account was super quick and easy, and the support team was really helpful the whole way. Alvaro was especially great, he answered all my questions right away. All in all, I had a good experience with the service.
Forex trading
I live up here in Canada and I found this company that does forex trading. It's been going pretty well. Putting money in and taking it out is quick and simple, and the online chat support has been handy. The only catch is if you need to deal with paperwork, you gotta wait until regular work hours. Their office is right downtown in Toronto. They seem like a pretty trustworthy broker with decent leverage and spreads. Nothing too amazing, but it does the job.
Account transfer and withdrawal assistance
I had to move some money around from my trading account to the bank account and between two trading accounts a while back, eh. The customer service folks were super helpful all the way through. Caroline helped me out with the transfer and withdrawal, making sure I got my cash real quick, in just one day. Plus, Matt made it real easy for me to move money between my two trading accounts. Just a heads up, if you got any trades open, you gotta reach out to customer service for help with moving or taking out cash, eh.
Available, reliable, customer-focused
I really like when a company puts customers first like BlackBull does. They always impress me with how they're always available and reliable whenever I need them. They might not be perfect, but their focus on making sure customers are happy really makes them stand out from the rest. In the end, that's what really counts.
My experience with this broker
I've dealt with many brokers before, but this one really stands out because they take forever to process withdrawals and charge fees. It's so annoying waiting days for my money, especially when I'm using the same card, account, IP, and PC every time. Initially, the customer service team told me withdrawals would only take 24 hours max, but then they emailed me saying it could be a whole week. The platform they use is super old compared to other brokers I've tried, but the only reason I stuck with them was because of the leverage they offer.
Account closure
I had a horrible experience with this broker! They randomly shut down my account with no explanation, and to top it off, when I reached out to customer service, the agent ended the chat. Now I can't even log in because they shut down my account. Watch out for this broker, they can't be trusted. Luckily, I didn't have any money in there.
Pending Approval Submitted Documents
I signed up last week and sent in my bank statements to get approved. It's taking longer than I thought, so I reached out to them today. They asked for more documents to confirm my address. Thanks to Daniela, my account is almost approved now! Yay!
About BlackBull Markets
BlackBull Markets is a New Zealand-based brokerage firm founded in 2014. The company specializes in providing online trading services for forex and CFDs (Contracts for Difference) to retail and institutional clients around the world. It offers a technology-driven trading platform that aims to deliver a user-friendly, efficient, and scalable trading environment. BlackBull Markets emphasizes its commitment to transparency, speed, and customer service. The firm is also known for its focus on innovation and for offering competitive spreads and commissions to its traders.
Review with most votes
Account transfer and withdrawa
I had to move some money around from my trading account to the bank account and between two trading accounts a while back, eh. The customer service folks were super helpful all ... Read onBy: Salvatore