Trainline

Trainline reviews

23 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
96%
Would buy here again
Ordering
9.0
Service
8.8
Pricing
8.6
Delivery
8.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Train ride cool

10.0

"I love taking the train, eh! It's way more affordable than driving and I really dig how simple it is to plan ahead. It's super helpful kn..."

Most Voted

Ticket booking assistance

10.0

"I goofed up when I was booking my train ticket and had to call customer service for some help. The person I talked to on the phone was super helpfu..."

Reviews (23)

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Booking and tracking trains

Q

17 reviews

8.0
Overall Rating
Would buy here again
Yes

I just wanted to say how much I love using this platform to book train tickets and keep track of my travels. It's super handy and easy to use. But I did run into a bit of a snag when they checked my e-ticket. They asked to see my senior card for verification, which I found kind of unnecessary. I mean, if my card was expired, I wouldn't be able to use it anyway, right? There might be other reasons for them asking for my card that they didn't explain during the review.

Detailed Ratings

Order
8.0
Service
6.0
Price
10.0
Delivery
8.0

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My train ticket purchase

E

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I really love this app for train stuff! It does a great job of keeping me in the loop about all the train drama so I can keep others informed. It's really easy to use and the ticket prices are not bad. I highly recommend it, like a thousand percent! Go download it now!!!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Ticket booking assistance

E

3 reviews

10.0
Overall Rating
Would buy here again
Yes

I goofed up when I was booking my train ticket and had to call customer service for some help. The person I talked to on the phone was super helpful and made fixing my booking so easy. The service was excellent and the representative I dealt with was just fantastic. I would definitely recommend their customer service.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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About Trainline

Trainline is a leading independent digital rail and coach platform that aggregates rail and coach tickets from a wide range of companies across Europe. The company, headquartered in the United Kingdom, allows customers to buy tickets through its website and mobile app, offering a seamless and convenient booking experience. Founded in 1997, Trainline has grown significantly, continuously expanding its services to include route planning and mobile tickets. Its mission is to make rail and coach travel easier for millions of travellers, offering real-time travel information, price comparisons, and journey options from hundreds of rail and coach companies.

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Contact Information

120 Holborn

EC1N 2TD London

United Kingdom

📧 sales.support@info.thetrainline.com

☎ 0333 202 2222

🌐 www.trainline.eu

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Last update: November 29, 2024

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