ResortPass - Reviews and experiences

Weird thing — the booking confirmations and vouchers arrived fast and without fuss, which I really appreciated. Check‑in at both resorts went mostly okay, so delivery of the reservation side worked. But getting help? That was a slog. It was nearly impossible to talk to a real person, and when someone finally responded they grilled me like it was my fault and immediately blamed the resorts. I’ve dealt with sketchy customer service before, but this felt unusually defensive. After a few back‑and‑forths they did offer something, not perfect, but better than nothing. Photos on the site didn’t quite match reality either, so be prepared. All in all I’m glad the bookings showed up on time, just wish the support team acted more human and took responsibility — that would make this a lot easier to recommend.

Standing at the locked gate, I remember thinking maybe this was one of those too-good-to-be-true listings. A friend had sent me a screenshot the week before — looked perfect for Mother's Day so I booked despite worrying about the price and the refund policy. On the day, the hotel phoned to say the pool was closed for a wedding and we never even stepped on the property. The venue told us to contact the app for a refund. I filed a ticket, uploaded screenshots and the venue email, and at first all I got was the standard automated reply. I admit I started to assume I'd never see that $200 again. After a couple of follow-ups and one patient agent who finally picked up, they investigated and processed the refund within ten days. Not seamless, and a lot of back-and-forth, but in the end my doubts did fade — customer support took longer than I wanted, yet they did make it right. Fair enough.

they’d apparently taken it from another group who then gave us freeze-the-room looks the whole time. Awkward is an understatement.
The pool itself was packed, like zero spare chairs, and there weren’t any towels to be had. We paid several hundred dollars for a few hours and it felt like scrambling for space the whole time. Staff weren’t rude exactly, but nobody owned the problem — ResortPass emails said it’s the hotel’s responsibility to issue credits, hotel pointed back to ResortPass since they collected the money. We did the email route three times with ResortPass and just got standard replies, no real escalation or a manager contact. Frustrating.
It's not a disaster — the pool is fine, and when the cabana was finally sorted we used it — but the delivery and customer service around the booking were clumsy and disappointing. I tipped another friend off about the idea, but I told them to skip the cabana unless you like risk and poor follow-through.

My experience with this service was so awesome! I made a mistake when booking, but the customer service team was super fast and helpful in sorting it out and giving me a refund. I used their service to book a day pass at a resort in the Dominican Republic, and it was just perfect - 10 out of 10! The whole thing was smooth and fun, and I'll definitely use this service again. I totally recommend it to anyone who wants a hassle-free way to enjoy a day at a resort.

I used their services recently for a nice day at a resort nearby and it was so easy. Booking was a breeze, the service was top-notch, and having different locations to pick from made it really fun. I appreciate that each trip is always just right!