
ResortPass - Reviews and experiences
Nov 2023-May 2024
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (30)
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All-inclusive resort pass
All-inclusive resort pass
BookingThe resort pass I purchased was a complete waste! I was expecting to enjoy a fantastic resort in Nassau, but it wasn't even there when I disembarked from the cruise. And then they had the audacity to inform me that the only way to access it was by plane! Can you believe it? I attempted to contact them immediately via email, but they didn't respond until much later and declined to assist me. They completely spoiled my day in the Bahamas and refused to provide a refund. Avoid these scammers and don't spend your money with them!
All-inclusive day pass
All-inclusive day pass
BookingThis all-inclusive day pass I bought online turned out to be a total disaster. I thought I had everything set, but when I got to the hotel, they said they didn't get any payment or reservation from ResortPass. I had to pay all over again, and needless to say, I was not impressed. What happened to the simplicity and convenience of booking online? Just refund me my money!
Day pass reservation issue
Day pass reservation issue
BookingI booked a day pass at a hotel through ResortPass, but when I got there, they said they didn't have my booking. I ended up paying again, and when I tried reaching out to ResortPass through email, I didn't hear back. The chat option wasn't working either. I'm really frustrated with the poor communication and support from ResortPass.
Resort pass purchase
Resort pass purchase
BookingI had a great time buying my resort pass. The website was super easy to use, and I found all the info I needed on the different resorts and what each package included in no time. Ordering was a breeze, I got my pass with no problems. When I got to the resort, my wristbands were ready to go, and I could start having fun right away. I used the pass multiple times that week, and every time was just as easy as the first.
Easy website navigation
Easy website navigation
BookingThis website is amazing, eh? It was super easy to find everything I needed with the helpful filters. I appreciate when things are kept current and user-friendly - I definitely recommend this service, for sure!
About ResortPass
ResortPass is a company that provides a platform for individuals to book day passes, spa passes, and cabana rentals at luxury hotels and resorts without the need for an overnight stay. This service allows non-guests to enjoy the amenities of high-end resorts, such as pools, spas, gyms, and other facilities, for a day. Founded in 2016 by Amanda Szabo in Santa Monica, California, ResortPass aims to create a new category of hospitality by enabling more people to experience resort amenities, thereby generating additional revenue streams for hotels. The company partners with hotels and resorts across the United States and beyond, offering a diverse range of experiences to its users.
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Categories ResortPass
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Last update: November 29, 2024
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