ResortPass - Reviews and experiences
Nov 2023-May 2024
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
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Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (30)
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Double charged incident
Double charged incident
PriceI booked a day room through ResortPass for a quick stay near the airport before my flight. The booking was easy and I got charged right away. But when I got home, I realized I got charged twice for the room. I tried reaching out to ResortPass and the hotel, but no luck. Their customer service has been terrible, making me feel super frustrated and ripped off. It's really too bad that something I thought would be convenient turned into a big problem.
Reservation for 10 people
Reservation for 10 people
PriceI recently booked a reservation for me and 9 others at a beach resort using ResortPass. But when I got there, they charged me for 13 grown-ups instead of the 10 we agreed on. I got in touch with the resort, Margaritaville, but they said since ResortPass is a middleman, they couldn't give me a refund. I've been trying to contact ResortPass in different ways but haven't had any success yet. All I really want is my funds back or maybe some credit for the extra charges.
About ResortPass
ResortPass is a company that provides a platform for individuals to book day passes, spa passes, and cabana rentals at luxury hotels and resorts without the need for an overnight stay. This service allows non-guests to enjoy the amenities of high-end resorts, such as pools, spas, gyms, and other facilities, for a day. Founded in 2016 by Amanda Szabo in Santa Monica, California, ResortPass aims to create a new category of hospitality by enabling more people to experience resort amenities, thereby generating additional revenue streams for hotels. The company partners with hotels and resorts across the United States and beyond, offering a diverse range of experiences to its users.
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Categories ResortPass
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Last update: November 29, 2024
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