ResortPass - Reviews and experiences

So, eh? My family and I booked two whole days at two different chill spots in Palm Beach. We were super excited, but then something came up and we couldn't make it to the first one. Boo. I tried to cancel and get a credit on the website, but man, it was not easy. I think they need to make it way easier to do that. Also, waiting 24 hours for a refund is way too long for cancelling a beach reservation, eh? Like, who has time for that, right?

So we decided to treat ourselves to a day pass with ResortPass for a little break since looking after my new twins has been so hectic. Unfortunately, one of my babies fell ill on the day we were supposed to go. Trying to reschedule or cancel was a real pain. There's no phone number to call, the live chat wasn't working, and email responses were super slow. Finally, after a lot of frustration, I was able to get in touch with someone. They said I had to contact the hotel directly to ask for a refund, and then the hotel would have to email ResortPass. Luckily, the hotel was understanding and is helping me out with the refund process. But ResortPass really needs to step up their customer service game. I'm really disappointed by how hard it was to communicate with them. I definitely won't be using them again in the future.

I had a really good time booking a staycation through this service and the location was awesome, but I have to say the customer service was slow and not helpful. I booked a reservation for the next day but accidentally picked the wrong seating. I wanted to change my seating by using the credit from my original purchase, but ResortPass wouldn't give me a refund and left the reservation empty. Their customer service chat wasn't working, and even though they used to reply to my emails within 12 hours, now they've stopped responding.