ResortPass - Reviews and experiences

I got a day pass for a hotel, but when I got there, they didn't have my reservation so I had to buy it again. I tried to email ResortPass but no response. So frustrating! They only respond to emails, which is ridiculous. It's been a week and they still haven't sorted it out.

I've been trying to get a refund from this place for weeks now. I've already sent three emails and still haven't heard back from them. It's so frustrating and makes me wonder if they even care about their customers. The customer service is terrible, to say the least.

I just bought a pass for the resort for tomorrow, but I didn't get a confirmation number. I was charged for the pass, but I can't get a hold of customer service through email, phone, or online chat.

I've been a loyal customer of Resort Pass for a while now, and usually, I've had really good experiences. But just recently, when me and my boyfriend went to the pool for his birthday, our day got messed up by some unexpected rain. We were all excited for a special day, but when we got there, we were told the pool was closed because of the bad weather. The employee we talked to was not very helpful, and when I tried to talk to the hotel staff, they promised a refund. But when I reached out to Resort Pass, their customer service was super slow in getting back to me and fixing the problem. It's been more than 15 days since I first got in touch with them, and I'm still waiting for a solution. This whole situation has made me really disappointed in the kind of customer service they're providing.

ResortPass is such a scam! I made a mistake and booked the wrong date, and now I can't get a hold of anyone to fix it. I've tried emailing, chatting, and calling, but no one is getting back to me. It's so frustrating to be ignored, especially when it was an honest mistake. Don't bother booking with them, it's not worth the hassle!

Hey everyone, just a heads up. It's not easy to reach their customer service. I tried calling, chatting, emailing, and even messaging on Facebook for weeks without any success. When I finally did get in touch with them, they were helpful. But for real, why do they have to make it so frustrating to reach out?

I had a really bad experience with this company. I made a booking with them and ran into some problems, so I tried to get help by sending them messages a few times. But I never heard back from anyone in the company. It's so disappointing not to get any customer service, and it makes me worry about how reliable this company is.