ResortPass - Reviews and experiences

My recent experience with Resort Pass's service was really disappointing, especially when I compare it to my past experiences. I've had good interactions with both the resorts and the customer service team before. But when I booked on May 15th, I ran into a big problem. On May 20th, when I saw that the weather wasn't good for the pool because of strong winds, I tried to contact customer service. I couldn't find a phone number on the website, and the chat was "under construction." I emailed the company, explained the situation, and asked about options for my reservation. They told me that as per their cancellation policy, I should have canceled 3 days earlier, and there was nothing they could do for me. I paid $100 for the reservation and the response I got wasn't satisfying. Even when I tried to talk about other options, they didn't offer any credit or refund. This inflexibility and lack of understanding for unexpected situations was disappointing, especially considering my positive experiences with their customer service in the past. It's unfortunate that a service I used to rely on and enjoy has now led to frustration and wasted time for me.

We went to this fancy hotel in Florida on April 19, and they upgraded us to a comfortable daybed because it was really sunny that day. How nice, eh? But then they told us we had to cancel our ResortPass booking since we were getting the VIP treatment. So, the next morning after our cruise, we had to do that. The hotel was all like, "ResortPass will for sure refund you, no problem." But you know what? When we contacted customer service, they totally ignored us! Not cool, man. Now I have to get all protective to get my money back. Ugh. It's so frustrating.