Reservations.com reviews
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Booking for extra day
"They were super sneaky! Turns out my reservation was for an extra day and when I wanted to change it, they wouldn't budge. My confirmation ema..."
Reviews (23)
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Online hotel reservation experience
1 reviews
I just went through this online hotel booking situation that really ticked me off. The refund rules on the booking site were so confusing, I felt like I had zero say in my own reservation. When I tried to cancel because of some unexpected stuff, I was floored to hear I might not get my money back and could even get slapped with a fee for cancelling. The unclear refund policy has me thinking twice about using that service again.
Detailed Ratings
Online hotel reservation experience
I just went through this online hotel booking situation that really ticked me off. The refund rules on the booking site were so confusing, I felt like I had zero say in my own reservation. When I tried to cancel because of some unexpected stuff, I was floored to hear I might not get my money back and could even get slapped with a fee for cancelling. The unclear refund policy has me thinking twice about using that service again.
Hotel reservation
8 reviews
I tried to book a hotel for our family vacation and it was a complete disaster. The customer service was awful, they couldn't assist me at all! They didn't even bother to correct their mistakes. I definitely won't be using them again.
Detailed Ratings
Hotel reservation
I tried to book a hotel for our family vacation and it was a complete disaster. The customer service was awful, they couldn't assist me at all! They didn't even bother to correct their mistakes. I definitely won't be using them again.
Medical appointment room booking
13 reviews
I just booked a room way ahead of time for my granddaughter's medical appointment. The tricky part was, I booked it through some third-party site without even knowing. When the appointment got moved to two weeks later, I phoned to switch up the reservation. Turns out, they wanted me to pay all over again for a brand new booking. It was so irritating, especially since the appointment wasn't until April and it was only February. I just wanted to change the date, not get a refund. Customer service was lacking, and the whole thing felt sketchy. Well, now I know better for next time.
Detailed Ratings
Medical appointment room booking
I just booked a room way ahead of time for my granddaughter's medical appointment. The tricky part was, I booked it through some third-party site without even knowing. When the appointment got moved to two weeks later, I phoned to switch up the reservation. Turns out, they wanted me to pay all over again for a brand new booking. It was so irritating, especially since the appointment wasn't until April and it was only February. I just wanted to change the date, not get a refund. Customer service was lacking, and the whole thing felt sketchy. Well, now I know better for next time.
About Reservations.com
Reservations.com is a digital travel company that offers hotel booking services through its website and telephone support. It facilitates the reservation of hotel rooms and other accommodations for travelers. Founded in 2014, the company aims to provide a user-friendly platform for customers to browse and book a wide range of hotels and accommodations around the world. Reservations.com also features rental car booking services, and it emphasizes customer service with features like its RCLUB membership program, which offers additional benefits and discounts to members. The company has grown since its inception, partnering with various hotels and travel service providers to expand its offerings.
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Last update: November 29, 2024
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