Reservations.com - Reviews and experiences
Oct 2023-May 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (23)
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Deceptive online booking experience
Deceptive online booking experience
CancellationDon't trust this company - they have sneaky prices, won't let you cancel, and their customer service is no help at all. Steer clear!
I booked a hotel room.
I booked a hotel room.
CancellationSo yeah, I booked a hotel room on this website and then I had to cancel, but they wouldn't give me a refund. It was really confusing and they didn't even have a clear policy on their website. Just make sure to be cautious if you end up booking with them, eh?
Refund issue with booking
Refund issue with booking
CancellationThey totally took my money when the hotel turned us away for wanting to stay just one night. And then they never gave it back, even though I sent them the receipt loads of times. Their customer service is just the worst!
Online hotel reservation experience
Online hotel reservation experience
CancellationI just went through this online hotel booking situation that really ticked me off. The refund rules on the booking site were so confusing, I felt like I had zero say in my own reservation. When I tried to cancel because of some unexpected stuff, I was floored to hear I might not get my money back and could even get slapped with a fee for cancelling. The unclear refund policy has me thinking twice about using that service again.
About Reservations.com
Reservations.com is a digital travel company that offers hotel booking services through its website and telephone support. It facilitates the reservation of hotel rooms and other accommodations for travelers. Founded in 2014, the company aims to provide a user-friendly platform for customers to browse and book a wide range of hotels and accommodations around the world. Reservations.com also features rental car booking services, and it emphasizes customer service with features like its RCLUB membership program, which offers additional benefits and discounts to members. The company has grown since its inception, partnering with various hotels and travel service providers to expand its offerings.
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Categories Reservations.com
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Last update: November 29, 2024
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