Reservations.com

Reservations.com - Reviews and experiences

Average rating
4.8 /10
Based on 23 reviews
Oct 2023-May 2024
Star distribution
50
40
312x
24x
17x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (23)

Room booking in Canada

Price

What a terrible experience booking a room through this company, eh? I thought I found a good deal for a room in Canada, only to realize it was in USD after I booked, eh. When I checked in, I was shocked to see the cost was almost $200 more than I expected, eh. Customer service was no help at all and didn't offer any compensation for their misleading practices. Just awful business ethics, eh. I hope they go out of business, eh.

Room booking prices

Price

Booking through this website was such a rip-off, eh! Turns out I could've got the same room for a lot less if I'd just booked right through the hotel. And then, when I tried to cancel my reservation, they hit me with a charge for a whole night's stay as a penalty, even though the hotel only had a 72-hour cancellation policy. This site is such a scam, they should shut it down, for real!

Third party booking experience

Price

So, like, I had this bad experience with a booking site that I thought was legit, but turns out it's a third party. I had to make some changes to my reservations super last minute, and ended up booking and canceling in less than 12 hours. And get this, they charged me for a night stay and this crazy high tax recovery fee. After doing some digging, I found out they're based in Columbia and basically just scamming people. As someone who handles stuff for a big company, I'm gonna be sending out an email tomorrow warning everyone to be careful and not use that site for booking.

Reservation booked through third-party website

Price

Eh, my experience with this company was a big letdown. I thought I was booking directly with the hotel on their website, but turns out they went through Expedia and tacked on an extra fee of $67.50. The tax and fee estimates were way off, and they kept the extra money. And when I had to leave early because of an injury, they wouldn't refund the $300 I paid for the nights I didn't use. Not cool - their shady business practices are not okay.

Reservation fee

Price

I was really disappointed with my experience on this site. The fee they charged, which they said was "non refundable", wasn't clearly explained before I booked, and that felt a bit sneaky to me. I thought I was booking directly with the hotel, but it turns out it was actually through this third-party site. The customer service wasn't much help when I tried to get my money back, and in the end, I lost money on a reservation that I didn't even end up using. I wouldn't suggest using this site again in the future.

Unexpected Fees

Price

My experience with this company was an absolute nightmare, eh. I booked with them, thinking I was scoring a sweet deal, only to end up getting slammed with surprise fees that tacked on an extra $120 to the hotel price. When I reached out to customer service to try and sort things out, they were no help at all, offering to cancel my reservation but not willing to give me my money back, eh. It was beyond frustrating and such a letdown, so you best believe I'll never be using their service again, that's for sure.

Total rip off

Price

This website is so sneaky, eh? It tries to trick ya into paying extra money for no reason! I thought I was booking my hotel directly, but it turns out I got scammed with crazy fees and taxes. It's like they think they can take advantage of people and get away with it. I'm so mad, eh!

Hotel reservation

Price

Eh, don't get scammed by this company, buddy! They make you think you're getting a sweet deal, but really, they're just a bunch of sneaky crooks. I got stuck paying way more for my hotel room 'cause they snuck in USD charges instead of Canadian loonies. And don't even bother with their customer service, bunch of know-it-alls who know they're pulling a fast one.

Booking experience from Canada

Price

Eh, so I booked a hotel on this website and let me tell ya, it was a real letdown. They charged me in USD and didn't even make it clear, so I had no idea what the total cost was until the very end of the booking. I had to click around and maximize the page just to find the currency buried at the bottom. And let me tell ya, their customer service was no help at all. The lack of transparency with pricing is just not on, eh. I won't be using this platform again, that's for sure.

Problem with currency exchange

Price

So, eh, I was trying to book something online, right? But then when I checked my credit card bill, it was all in American dollars, even though the prices on the website were in Canadian bucks. Turns out I got hit with a 38% markup 'cause of the exchange rate. Talked to customer service, and let me tell ya, they weren't much help at all. Wouldn't even own up to the error. Had to go ahead and cancel my booking, so now I'm out about 60 bucks and change. Do yourself a favor and steer clear of this company, eh?

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About Reservations.com

Reservations.com is a digital travel company that offers hotel booking services through its website and telephone support. It facilitates the reservation of hotel rooms and other accommodations for travelers. Founded in 2014, the company aims to provide a user-friendly platform for customers to browse and book a wide range of hotels and accommodations around the world. Reservations.com also features rental car booking services, and it emphasizes customer service with features like its RCLUB membership program, which offers additional benefits and discounts to members. The company has grown since its inception, partnering with various hotels and travel service providers to expand its offerings.

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Last update: November 29, 2024

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