Reservations.com - Reviews and experiences

I tried to book a hotel room, thinking I was booking straight from the hotel, only to figure out later that I got scammed and ended up with a room I didn't even want. When I asked the hotel for help, they told me I booked through a third-party site so they couldn't do anything. I called the company, but that just left me even more puzzled about who they were. To top it off, I got hit with extra charges and lost my room a day earlier than planned. I've traveled quite a bit in the past, but I've never dealt with such lousy customer service.

I recently booked a hotel online, but I made a mistake using Reservations.com instead of booking directly through the hotel. When I checked my credit card statement, I found two charges - one for $183 for the room and another $19 charge I didn't recognize. When I got to the hotel, they didn't have my reservation so I had to pay them directly. I reached out to Reservations.com and they first said I booked for a different night, which wasn't true. After a lot of back and forth, they finally admitted they never made a reservation and said they would refund my money. Unfortunately, when they did the refund, they took back both the $183 and $19, claiming they had already given me my money back.