Reservations.com - Reviews and experiences

My experience booking a hotel through this service was a total letdown. I really should have checked out the reviews before I went ahead with the reservation. Long story short, I ended up booking a room at the wrong hotel and man, was it a headache right from the get-go. When I showed up at the wrong hotel, they were cool about it, but things quickly turned into a back-and-forth mess between the hotel and the booking service. They ended up telling me my reservation was non-refundable, even though I didn't even stay there and the hotel didn't charge me. The whole lack of communication and inability to fix things just left me feeling super annoyed and angry. Honestly, I'd steer clear of using this service again because their customer service stinks and they don't take responsibility for their own mistakes.