Reservations.com - Overall Rating based on 23 reviews
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Room booking in Canada
What a terrible experience booking a room through this company, eh? I thought I found a good deal for a room in Canada, only to realize it was in USD after I booked, eh. When I checked in, I was shocked to see the cost was almost $200 more than I expected, eh. Customer service was no help at all and didn't offer any compensation for their misleading practices. Just awful business ethics, eh. I hope they go out of business, eh.
Regent Hotel in Revelstoke, booking
I booked this hotel on a website and it was honestly the worst experience I've ever had! The room was disgusting and stunk like old socks. The view from the window was just pigeons and gravel. I complained right away and checked in and out, but the website people kept giving me the runaround. They said they needed to confirm with the hotel the next day, but there was no manager available. I filed a big complaint but didn't get a refund or any assistance to resolve the issue. I definitely won't be using this website again.
Reservation for visiting instructor
I had a bad experience with that company recently. I couldn't change or cancel a reservation I made for a visiting instructor, even though my email said I could. The person I spoke to on the phone said it was confusing, and it seems like that's a common problem. It was really annoying dealing with a company that seemed shady.
Booking for extra day
They were super sneaky! Turns out my reservation was for an extra day and when I wanted to change it, they wouldn't budge. My confirmation email clearly said I could cancel, but they just wouldn't allow it! Lesson learned - next time I'll be double-checking Google before booking.
Deceptive online booking experience
Don't trust this company - they have sneaky prices, won't let you cancel, and their customer service is no help at all. Steer clear!
Room booking prices
Booking through this website was such a rip-off, eh! Turns out I could've got the same room for a lot less if I'd just booked right through the hotel. And then, when I tried to cancel my reservation, they hit me with a charge for a whole night's stay as a penalty, even though the hotel only had a 72-hour cancellation policy. This site is such a scam, they should shut it down, for real!
Third party booking experience
So, like, I had this bad experience with a booking site that I thought was legit, but turns out it's a third party. I had to make some changes to my reservations super last minute, and ended up booking and canceling in less than 12 hours. And get this, they charged me for a night stay and this crazy high tax recovery fee. After doing some digging, I found out they're based in Columbia and basically just scamming people. As someone who handles stuff for a big company, I'm gonna be sending out an email tomorrow warning everyone to be careful and not use that site for booking.
Room reservation
I'm never using this site again, eh. I called to just make a simple change to my reservation, but nope, they wouldn't budge with their no-change policy. And on top of that, they had this non-refundable policy too, eh. I goofed up my reservation less than 6 hours after booking it for a stay in 6 weeks, and they wouldn't give me a hand. So, I ended up booking another room through a different site, which was cheaper in Canadian dollars and didn't need any upfront payment. Take off, eh!
I booked a hotel room.
So yeah, I booked a hotel room on this website and then I had to cancel, but they wouldn't give me a refund. It was really confusing and they didn't even have a clear policy on their website. Just make sure to be cautious if you end up booking with them, eh?
Reservation booked through third-party website
Eh, my experience with this company was a big letdown. I thought I was booking directly with the hotel on their website, but turns out they went through Expedia and tacked on an extra fee of $67.50. The tax and fee estimates were way off, and they kept the extra money. And when I had to leave early because of an injury, they wouldn't refund the $300 I paid for the nights I didn't use. Not cool - their shady business practices are not okay.
Reservation fee
I was really disappointed with my experience on this site. The fee they charged, which they said was "non refundable", wasn't clearly explained before I booked, and that felt a bit sneaky to me. I thought I was booking directly with the hotel, but it turns out it was actually through this third-party site. The customer service wasn't much help when I tried to get my money back, and in the end, I lost money on a reservation that I didn't even end up using. I wouldn't suggest using this site again in the future.
Unexpected Fees
My experience with this company was an absolute nightmare, eh. I booked with them, thinking I was scoring a sweet deal, only to end up getting slammed with surprise fees that tacked on an extra $120 to the hotel price. When I reached out to customer service to try and sort things out, they were no help at all, offering to cancel my reservation but not willing to give me my money back, eh. It was beyond frustrating and such a letdown, so you best believe I'll never be using their service again, that's for sure.
Total rip off
This website is so sneaky, eh? It tries to trick ya into paying extra money for no reason! I thought I was booking my hotel directly, but it turns out I got scammed with crazy fees and taxes. It's like they think they can take advantage of people and get away with it. I'm so mad, eh!
Hotel reservation
Eh, don't get scammed by this company, buddy! They make you think you're getting a sweet deal, but really, they're just a bunch of sneaky crooks. I got stuck paying way more for my hotel room 'cause they snuck in USD charges instead of Canadian loonies. And don't even bother with their customer service, bunch of know-it-alls who know they're pulling a fast one.
Refund issue with booking
They totally took my money when the hotel turned us away for wanting to stay just one night. And then they never gave it back, even though I sent them the receipt loads of times. Their customer service is just the worst!
Hotel booking
My experience booking a hotel through this service was a total letdown. I really should have checked out the reviews before I went ahead with the reservation. Long story short, I ended up booking a room at the wrong hotel and man, was it a headache right from the get-go. When I showed up at the wrong hotel, they were cool about it, but things quickly turned into a back-and-forth mess between the hotel and the booking service. They ended up telling me my reservation was non-refundable, even though I didn't even stay there and the hotel didn't charge me. The whole lack of communication and inability to fix things just left me feeling super annoyed and angry. Honestly, I'd steer clear of using this service again because their customer service stinks and they don't take responsibility for their own mistakes.
Booking experience from Canada
Eh, so I booked a hotel on this website and let me tell ya, it was a real letdown. They charged me in USD and didn't even make it clear, so I had no idea what the total cost was until the very end of the booking. I had to click around and maximize the page just to find the currency buried at the bottom. And let me tell ya, their customer service was no help at all. The lack of transparency with pricing is just not on, eh. I won't be using this platform again, that's for sure.
Problem with currency exchange
So, eh, I was trying to book something online, right? But then when I checked my credit card bill, it was all in American dollars, even though the prices on the website were in Canadian bucks. Turns out I got hit with a 38% markup 'cause of the exchange rate. Talked to customer service, and let me tell ya, they weren't much help at all. Wouldn't even own up to the error. Had to go ahead and cancel my booking, so now I'm out about 60 bucks and change. Do yourself a favor and steer clear of this company, eh?
Booking hotel reservations
I tried to book a hotel room, thinking I was booking straight from the hotel, only to figure out later that I got scammed and ended up with a room I didn't even want. When I asked the hotel for help, they told me I booked through a third-party site so they couldn't do anything. I called the company, but that just left me even more puzzled about who they were. To top it off, I got hit with extra charges and lost my room a day earlier than planned. I've traveled quite a bit in the past, but I've never dealt with such lousy customer service.
Hotel reservation
I recently booked a hotel online, but I made a mistake using Reservations.com instead of booking directly through the hotel. When I checked my credit card statement, I found two charges - one for $183 for the room and another $19 charge I didn't recognize. When I got to the hotel, they didn't have my reservation so I had to pay them directly. I reached out to Reservations.com and they first said I booked for a different night, which wasn't true. After a lot of back and forth, they finally admitted they never made a reservation and said they would refund my money. Unfortunately, when they did the refund, they took back both the $183 and $19, claiming they had already given me my money back.
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