Princess Cruise Lines - Reviews and experiences

I've been a loyal customer of the cruise company since 2007 when my family and I went on a two-week Mediterranean cruise on the Sea Princess. We've been on many voyages to different places like the eastern Mediterranean, Baltics, Norway, South America, Asia, and the Caribbean. But it's sad to see that the experience on board has gotten worse over the years. What used to be a luxury is now full of extra charges for things that used to be included, like room service, dining options, and even things as simple as Alfredo's pizza. It seems like the company cares more about making money than making customers happy, with more pay-as-you-go restaurants and bigger ships making the cruise feel less special and more like a business. The customer service has also gotten worse, with calls going to call centers in the Philippines causing problems with communication and making customers frustrated. The whole experience before the cruise starts is also not great, with issues with prices and refunds not being very clear. Overall, my recent time with Princess was really disappointing and frustrating. Unless they make some big changes to improve things, I won't be coming back for another cruise.