Princess Cruise Lines - Reviews and experiences

Late afternoon at the terminal, my grandson was already quiet and clinging to his backpack; that was the moment I realised this trip mattered more than a night out. We’d planned the cruise because routine and fresh air help him, and I need seats and easy access because of my mobility issues. After two hours on the road from London, checked in properly and with everything paid, we waited at the gangway like everyone else. Then they said the ship was full and we might have to wait in case someone didn’t show. Three hours later the answer was no — no cabin for us. My grandson shut down and started to cry; there’s a tired, stunned look kids get when plans collapse. A staff member was abrupt, closed a door in our faces, and there wasn’t any real attempt to explain options that would actually work for us. It felt like we were invisible on paper despite having followed every rule.

I had a terrible time trying to book my cruise with this company. I was on the phone for a long time with someone who never sent me the quote for my booking. I called back the next day, and still nothing. It was so frustrating, especially as a busy parent. Plus, some of the people I talked to didn't speak English well, which made things even harder. It really felt like a waste of my time and energy.