Princess Cruise Lines

Princess Cruise Lines - Reviews and experiences

Average rating
6.0 /10
Based on 21 reviews
Nov 2023-Mar 2026
Star distribution
51x
43x
39x
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12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
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Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (21)

Cruise reservation cancellation refund

Cancellation

As a customer at Princess Cruise Lines, I recently had to cancel my reservation and was super surprised to find out that it would take a whopping 6 to 8 months to get my refund. This is way too long to wait for my money back, and it really shows how inefficient and lacking in good customer service the company is. I was really frustrated and disappointed by this whole situation because it shouldn't take so long to give someone their money back for a cancelled reservation. It feels like they're purposely holding onto customers' money for way too long, which is not okay and almost feels like they're trying to cheat people.

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About Princess Cruise Lines

Princess Cruise Lines, Ltd. is a globally recognized cruise line established in 1965. It is headquartered in Santa Clarita, California, United States, and owned by Carnival Corporation & plc. The company specializes in offering a wide range of cruise vacation options, catering to various consumer preferences. Its fleet traverses the globe, offering itineraries to destinations such as Alaska, the Caribbean, Europe, South America, Australia, and Asia. Princess Cruises gained widespread popularity with the debut of the Pacific Princess in the 1970s television series "The Love Boat," significantly contributing to the modern-day cruise industry's growth and appeal. Through the years, Princess Cruises has focused on innovation, customer service, and expanding its fleet, consistently enhancing the cruising experiences for its passengers.

Contact Information

🌐 www.princess.com

Last update: March 6, 2026

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