Princess Cruise Lines - Reviews and experiences

our big glacier-and-iceberg outing got cancelled without much of an explanation, and the Victoria visit was swapped for some tiny town we honestly can’t even name now. They gave $200 USD per person as compensation, but only to spend onboard, which felt stingy. Water was oddly annoying — cabins around decks 6–14 (we were on 8) but self-serve was up on deck 15, so hauling a thermos up elevators (that sometimes took forever) got old fast. Bottled water at the bar was priced steeply and there were a couple of billing mistakes (charged for extra bottles twice), but when we pushed at the front desk they did refund us — slowly, but they did. The surprise: some crew members were genuinely lovely, sharing tips and even bringing an extra blanket when my kid was cold at night. So yeah, imperfect, but with moments that made it worthwhile.

As a customer at Princess Cruise Lines, I recently had to cancel my reservation and was super surprised to find out that it would take a whopping 6 to 8 months to get my refund. This is way too long to wait for my money back, and it really shows how inefficient and lacking in good customer service the company is. I was really frustrated and disappointed by this whole situation because it shouldn't take so long to give someone their money back for a cancelled reservation. It feels like they're purposely holding onto customers' money for way too long, which is not okay and almost feels like they're trying to cheat people.