Princess Cruise Lines - Reviews and experiences

the docks only fit so many people and the queue didn’t really shrink for what felt like hours. It was frustrating to wait in line, and the crew could’ve paced the loading better. Still, the staff tried to keep people informed, even if the info came in fits and starts.

I recently went on a cruise and honestly, it didn't quite meet my expectations. The ship itself was decent, but that's about it. They really didn't have much for kids to do, just a worn-out court and some ping pong tables. Outdoor activities were seriously lacking too, which was a letdown. On the upside, the cabin was clean, all thanks to the friendly stateroom staff who were the best part of the whole trip.<br>Let's chat about the food. Even with the supposedly fancy restaurants, the food was just okay. Eating always took forever, no matter the time, and the service was inconsistent. Some staff were nice, but others not so much. Although, one restaurant did stand out with their amazing customer service.<br>My main problem was the lack of info about what was actually included in our package. It felt like we were being charged for things we thought were part of the deal, and getting answers was difficult. Some staff even gave us wrong info, which was super frustrating.<br>Ultimately, I was let down. There are definitely better cruise options out there, and I wish I had known that beforehand. Lesson learned for next time.

I planned a two-week Caribbean cruise with activities at the beginning of the year. About three weeks before departure, I realized that one of the activities was no longer on my schedule, and the cruise company didn't even tell me! I contacted them online, and the person I talked to couldn't explain what happened. They mentioned it might have been a third-party supplier who canceled the activity. I insisted that it was still the cruise company's job to let me know about any changes because I had a contract with them. I followed their instructions and sent an official complaint by email, asking for a response within a week just to acknowledge the complaint and give a timeline for fixing the issue. It's been 11 days now, and I haven't heard anything back. It's not right, no communication or follow-up like this.

Ever since I got back from my trip, I've noticed that almost $500 has been taken from my bank account without my permission, and I have no clue what these charges are all about. I've tried to contact the company through phone, email, and their website, but I haven't heard back from them at all. It's like they don't care once they have your money, and they're not interested in helping you out. The customer service I've dealt with has been really terrible. I highly recommend not giving this company your debit or credit card info.