Kiwi.com26 reviews
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Flight booking review
My experience booking flights through this service was pretty good. I found the website easy to use and the search options helped me find some great deals on flights to and from Europe. The booking process went smoothly and the instructions were clear every step of the way.
But when I was coming back, I had a problem with the confirmation code for check-in. Even though that was a bit of a hiccup, the customer service team was really quick to help me out and fix the issue. They updated the app with the right code right away.Quick Response and Good Communication
I gotta say, I was really impressed with how fast the team at this company got back to me and how well they kept me in the loop. Every time I reached out with a question or issue, they were on the ball with getting me the answers I needed. Not to mention, they were super helpful in breaking down any issues I came across and offering up fixes. All in all, I felt like they really listened to me and took care of my needs as a customer, making my whole experience with them really pleasant.
Affordable flight booking
No problem with checking in, booking was simple, can't wait for the next one!
Flight booking assistance
I had to call about a scheduling problem and the agent I spoke with was really nice and helpful. They were professional and took the time to sort out the issue. They even called me back to make sure everything was okay. I'm definitely happy with the customer service I received.
Inter-connecting flights booking
My experience booking connecting flights through this service was really disappointing. Just a day after booking, my flights got changed and I was asked to pay more fees to switch to different flights. Luckily, when I called the airlines directly, I managed to sort out the problem without any extra charges. But then, a week later, my flights got changed once again, and this time the other options provided were super expensive at over £200 per person. When I asked for a refund, they said it wasn't guaranteed and could take up to 3 months to process. I'm still waiting for the refund. Overall, my experience with this service has been frustrating and unprofessional.
Flight booking assistance
The customer service rep I spoke with was super nice, patient, and really helpful. She took her time to help me finish up my checking info and made sure I understood the whole process. Her communication was top-notch, and she gave me fantastic customer service. All in all, she made things easy and enjoyable for me.
About Kiwi.com
Kiwi.com is an online travel technology company founded in the Czech Republic in 2012 by Oliver Dlouhý and Jozef Képesi. It provides a global flight search engine that allows users to find and book flights, accommodations, and car rentals. The platform is known for its proprietary algorithm that combines flights from different airlines, including low-cost and traditional carriers, to offer unique travel options that might not be available on other travel websites. This approach, often referred to as "virtual interlining," enables customers to create custom itineraries and potentially save money on multi-segment trips. Kiwi.com has grown substantially since its inception, gaining recognition for its innovative approach to travel booking and expanding its services to a global customer base.
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Categories Kiwi.com
Vacations | Airlines Ticket Providers
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Seite online seit: June 8, 2017
Letzte aktualisierung: November 29, 2024
Review with most votes
Flight change assistance
The customer service I got was really good. The person I talked to was polite and helpful. But, there was a little problem when they couldn't find the flight I wanted to sw... Read onBy: marvin