Journeys - Reviews and experiences

I had a really bad experience buying shoes online. The delivery came early, but my package got stolen on the same day. I had video proof and even reported it to the police, but the company refused to do anything about it. Their lack of taking responsibility and terrible customer service left me feeling super let down. It's so annoying to spend money on something only to have it stolen without getting any help or money back.

I had a really frustrating experience with my order from this company. They sent my package with FedEx and it arrived earlier than expected, but someone stole it from my doorstep. When I reached out to the company, they wouldn't send me a new package or give me a refund. I was so disappointed by their lack of care for their customers, it made me feel frustrated and powerless. It's a shame that a small mistake on their part led to such a bad experience for me. I won't be buying from them again.

I bought a pair of sneakers from this store not too long ago and it didn't go well. The delivery was messed up by FedEx, the courier service, because they just left the package at the front of my house where anyone could take it. Even though I left a note asking for another delivery attempt if no one was home, FedEx didn't listen. So I ended up losing my money without getting the product I ordered. Trying to sort things out with Journeys didn't help at all, they just said I lost my money. This whole situation has really let me down and made me feel annoyed.

My $100 shoes got delivered to the wrong house and Journeys wouldn't even help me out! They just told me to deal with Fed Ex on my own and now I'm stuck waiting for their investigation. Journeys should have just replaced my shoes or given me a refund. Their customer service is absolute garbage! I swear, I'm never shopping with them again!

I received a notification saying my shoes were delivered, but they never showed up! I even checked with my neighbors, but no luck. I contacted customer service, but they were not helpful at all. It's frustrating! I wouldn't recommend dealing with them.

I had a really bad experience with a missing package from this store recently. I let them and the shipping company know on November 29th. Even though the package was marked as delivered, it was just left on top of my mailbox in the open. When my daughter got home, the package was nowhere to be seen. I asked Journeys for a refund, but they said they couldn't give one because the carrier said it was delivered. It's not right to blame the carrier for this mess, it's their fault for leaving the package where it could disappear. Journeys should own up to the lost package since we bought from them. We're not looking for a refund from the carrier, we want one from the store. We'll keep pushing for a refund and will take our complaint to the right consumer protection agencies if we have to. This whole thing has left a bad taste in my mouth, and I won't be doing business with them again.