Journeys - Reviews and experiences

The service at this store was amazing, eh. Emily, the saleswoman, was so helpful and patient as I searched for the perfect pair of shoes for my little one. She really went out of her way to make sure I was happy with my purchase. I would definitely recommend checking out this store if you're looking for top-notch customer service.

I popped into that store to pick up some shoes for my daughter, and let me tell you, the customer service was exceptional. The salesperson, named Ramses, was super helpful, patient, and really polite. Even though they didn't have my daughter's size in stock, he went out of his way to order them online for me. The young lady at the register who was also helping Ramses was just as great. Both employees were really professional and made my shopping trip a breeze. I'll definitely be returning to this store again.

I went to the Journeys store at Eastland Mall and the manager, Meadow James, helped me swap my short Uggs for some black tall boots. She was really nice and made sure I got exactly what I was looking for. I'll definitely be back at Journeys for all my shoe needs!

Every time I go to this store in the mall, the workers are always putting their dirty shoes on the benches while they chat with each other, so gross! And when I try on the shoes and sit on those benches, I feel like I'm sitting in a pigsty. Also, why do they need to blast the music so loud? I can't even think about whether I want to buy the shoes or not with all that noise. Slow down, let me think about it!