Journeys - Reviews and experiences

I bought some Crocs for my grandkid but they got a hole in the sole after only three weeks. I called to exchange them but they said it was from regular use. C’mon, my grandchild is not out there repairing the roads! I believe that the shoes were just faulty. It's not right that they won't exchange them. I'm done shopping there!

I recently tried to exchange a pair of shoes I bought, but after waiting 8 weeks, I still haven't gotten my new shoes. I had to call customer service to give them the tracking number for the exchange, and even though they kept saying it was being processed, I found out 8 weeks later that it never actually happened and I got a refund instead. It's been super frustrating and a total waste of my time. I'm really let down by the customer service and won't be buying anything from there again.

I got these really nice sneakers from here a few months back, and now the sole is pretty much falling apart. I tried to return them, but they refused because they've been, well, used. Duh, that's why there's a problem in the first place. Totally unfair. I've been wearing shoes from this place for 20 years and never had a problem. I'm never going back, no way!

I recently ordered something online and got sent two different sizes even though both were supposed to be size 12. It took forever for them to send me a return label, and on top of that, I used a payment plan that charges me every two weeks. Not only did I not get my money back for the wrong sizes, but I got charged again for the items I didn't even want. The whole experience was just terrible.

I ordered from this store not long ago, and man, it was brutal. Got my package and guess what? Two left shoes, no right! Crazy mix-up, right? So I reached out to their customer service right away, thinking they'd sort it out. Nope. Just a bunch of slowpokes, no sense of urgency at all.