Journeys - Reviews and experiences

So I got these leather boots from this store, right? And man, when they arrived, they were all scuffed up and creased at the toes, like someone already wore them. So I reached out to customer service and they said they'd send me a new pair that hadn't been worn. But then I get an email saying they're actually out of stock and wanna give me a refund instead. I told them straight up, I wanted a replacement, not my money back. And they didn't even offer me a similar product. On top of that, the refund didn't even cover what I paid for shipping or the cost to send the shoes back. All they did was give me a $10 gift card, like that would make up for all the trouble. To be honest, I'm pretty ticked off about how the whole thing was handled. No transparency, and definitely not a satisfying resolution from the customer service team.

I bought these shoes that were supposed to be on sale, but when I tried to use the discount code, it didn't work. I sent a message to customer service a few days ago, but I haven't heard back yet. Finally, when I was able to talk to someone, they said they couldn't help me. Seriously? It's not my fault the sale didn't go through! I definitely won't be shopping there again, that's for sure.

I ordered shoes online and it took more than a month to get them. Customer service was so unhelpful and rude, had to wait for over an hour on hold just to ask a simple question. It was the worst experience ever, definitely don't recommend ordering from them!