Hotels.com - Reviews and experiences

Oh man, my family got stranded in Dubai because of those dumb floods, so we ended up missing our trip to Mauritius. We had booked a hotel online, and it was just a complete nightmare. The hotel actually tried to charge us even though we couldn't make it due to the floods. Dealing with their customer service was a total nightmare too.

I've been a loyal customer of this company for a while now, and I wanted to share a recent frustrating experience I had with my booking. While I was on vacation at a hotel on a Greek Island, I suddenly got really sick and had to go to the hospital. Because of this, I had to leave the hotel a night earlier than planned. When I asked for a refund for that unused night, Hotels.com said no and asked for a bunch of documents and proof. This whole situation made me feel like they were being unfair, dishonest, and not treating me right. I'm not sure if I want to keep using their services after this.

Just a heads up, be careful when booking with this agent. They randomly canceled my booking and it was really frustrating. I definitely wouldn't recommend using them.

My recent experience booking a hotel through this platform was a letdown, eh. I had reserved a hotel, but it got canceled last minute, leaving me in a tough spot. They tried to blame the hotel, but I think the platform should take responsibility for their suppliers and make sure my experience goes more smoothly, you know?

I thought I had booked a room that I could cancel and get my money back later, but they ended up taking my money right away! When I tried to cancel a couple days later, they basically told me too bad, no refund for you. It was really tough to actually get in touch with them, but when I finally did, they were not helpful whatsoever. I'm definitely not using them again, I'd much rather just book directly with the hotel next time!

I had a horrible time booking a room through this online platform. Even after I paid in full, the hotel ended up canceling my reservation and selling the room to someone else for the next night. So now I'm stuck without a room and $867 down the drain. I definitely wouldn't recommend using this service if you don't want to risk losing your money.

Wow, let me tell you, my experience with that booking website was just terrible. I booked a room ahead of time but when I got to the hotel, my reservation was cancelled with no heads up. I didn't even get any money back, and I had to quickly find two other hotels to stay in three different rooms for three nights. It was a total mess.

I just sorted out all my hotel stays for a big 6-week getaway in China and Japan using an online platform. I've been using this site to book my hotels for a while now because they've always come through for me in the past. One thing that really wowed me this time around was how quickly they refunded me when I had to cancel or switch a booking. They sent the cash right back to my credit card without any fuss, unlike other third-party sites that can take forever to give you your money back. It's important to me to be able to get my money back when I need to, because my travel plans tend to change a lot. Hotels.com really made it easy for me to do that. On top of that, I like how straightforward their prices are. They don't hit you with any surprise fees, taxes, or other charges after you've picked a hotel, unlike some other booking sites. I'm happy with the service I got and I'd recommend it to anyone else looking to book a spot to stay.