Agoda

Agoda - Reviews and experiences

Average rating
5.8 /10
Based on 26 reviews
Oct 2023-Apr 2026
Star distribution
50
42x
313x
210x
11x

Review transparency

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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (26)

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Asia hotel booking

On-site

I booked this hotel in Asia on Agoda 'cause it looked amazing online. But when we arrived, it was a complete disaster! They were renovating the place, no chance we could stay. We had to scramble to find another hotel at the last minute, super stressful. I explained everything to Agoda, and they said, "Sure, just send us the bill for the new place and we'll look into a refund." But then they kept transferring me to different departments, Booking.com, Agoda, back to Agoda. It was beyond annoying and I still haven't gotten my money back. So frustrated!

Online hotel booking

Booking

My experience with this online hotel booking platform was pretty disappointing, eh. After I confirmed my booking, I kept getting emails asking for card updates, even though I had already done it. In the end, they canceled my booking and blamed me and the hotel. When I reached out to customer service for help, they just blamed me again, eh. Overall, I'd say this platform is super unreliable and I'd advise others to be cautious, eh.

Booking for a room

Overall

So, I booked a room on this site and let me tell you, it wasn't the greatest. The room I ended up with was so noisy, like not ideal at all. I made sure to include that in my review. Plus, turns out I paid 50€ more booking on this site than I would have on another one for the same room - what a bummer, right? And to top it off, they tried to bury my review just because it wasn't all rainbows and sunshine. Like, come on, all I wanted to do was share my honest experience!

Hotel reservation in Da Nang

Price

So, y'know, I reserved a hotel in Da Nang for 40 loonies, but then Agoda ended up charging me 40 bucks in American dollars, which is totally not cool! Like, seriously, what's up with that? And now I'm trying to figure out how Visa can hook me up and get my money back. Ugh, frustrating!

Booked hotel stay

Price

So, buddy, I snagged a hotel stay through Agoda, eh? Let me tell ya, it was a total rip-off, man. They gouge ya way harder than if you just go direct with the hotel. What's their deal, eh? And they don't even cover all the taxes like they claim on their site. It's like a total fib. Do yourself a solid and just book straight with the hotel, alright?

Hotel booking experience

Price

I gotta admit, I was a bit skeptical about this website at first because I heard some not-so-great reviews, but I figured, why not give it a try? And boy, was I pleasantly surprised! The prices were way better than other big booking sites, and I even got a sweeter deal than if I had booked directly with the hotel. Everything went super smoothly and I didn't run into any problems at all while booking. I'll definitely be coming back to this site the next time I need to book a hotel.

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About Agoda

Agoda is an online travel booking platform headquartered in Singapore, specializing in accommodations. It offers a wide range of options from hotels and vacation rentals to flights and airport transfers, catering to various customer needs globally. The company was founded in 2005 by Michael Kenny and Robert Rosenstein and quickly expanded its services worldwide. It operates as a subsidiary of Booking Holdings Inc., which is one of the world’s leading providers of online travel and related services. Agoda's platform integrates seamlessly with local partners and leverages technology to provide competitive pricing and a user-friendly booking experience.

Contact Information

🌐 agoda.com

Last update: April 25, 2026

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