Agoda - Reviews and experiences

I recently booked my upcoming trip through a travel website and the booking part was easy and all good, but man, the pictures they had up were so misleading! The place I booked looked like a fancy, modern room, but when I got there, it was old and smelly, like it hadn't been cleaned since the 90s. It was not at all what I was expecting from the website. And to top it off, the location was way off from what they said - I was supposed to have a view of the beach but I was actually 15 km away from any beach!

My recent experience booking a hotel room through this platform was terrible. When I got to the property, I was shocked to see mold on the walls of my room. It was so gross and not okay. I knew right away I couldn't stay there. I tried to get help from customer service to fix the problem, but the reps were not understanding at all. They didn't seem to care about my concerns. Even though I asked for a refund for the room at "Towerhill Rooms", they wouldn't give it to me. I was so let down by the whole thing and definitely wouldn't suggest using this service again.